Interhotel Central

Hotel is old and food is average. Main problem are bugs in bedroom. It was terrible. Forced to change rooms. Staff is not helpful. If you don’t speak Russian or Ukrainian they will take advantage of you. Highly not recommended. Not coming back

I've travelled to over 60 countries in the world and I've never been treated as poorly as I was when I walked into this hotel. There's no way Interhotel Central is a four-star hotel because the front desk receptionist, Aleksandr, is so rude that he should never work in tourism. I was looking to switch from another hotel and I wanted to check out Hotel Central. I walked in and I asked Aleksander in Russian if he knew of any cosmetics salons that were open on Saturday. He could have said “No, sorry, I don’t have that information” and ended the interaction there and that would have been a normal answer. But he preferred to say: "No. You're asking the wrong question. Why should I know this kind of information? It's not like we have deals with all the stores and salons in town. You could look this up on the internet." How can a four-star hotel train its staff to be so incredibly rude to a potential customer? I have gone into hotels, hostels, other tourist businesses and asked similar questions and people answered me politely because they knew their job was to orient and serve people who were not locals. I told him that it's a typical question for tourists to ask which businesses are open on a weekend. Not all of these small cosmetic salons even have websites or have all of their information on the net. He said that I was asking an impossible question and that it was not his job to know this information. He was mean and angry. If the Interhotel Central wants to maintain its reputation as a four-star hotel, it needs to make sure it doesn't hire vicious people who are evil to tourists. People come to Karlovy Vary to escape from the evils of the world and to heal themselves, not to have a hotel worker spew anger at them.

It was like a fairy-tale. From the very beginning and to the very end. The stuff was super-friendly. Alexander at the reception was patient and attentive to every single query. Rooms were designed is style of 19th century and the hotel itself with antique furniture, gold candelabras created unique atmosphere. The rooms were really clean, we got cleaning every day. During the cleaning, we got fresh towels, body lotions, shampoos. In addition, we had a tea pot in the room and the supplies of tea was renewed every day. Another great point to choose this place is food. We were getting breakfast, lunch and dinner and all of them were fenominal: selection of salads, snacks, drinks and mains that would suit to everyone ( vegan, meat and fish-lovers). The food was always fresh and served hot. Finally, treatments were absolute joy. Medical stuff was professional and polite: doctors, nurses and other professionals. They were delivering the best service and made feel really comfortable. I was getting hydro- massage, wax therapy, electric treatments and warm mud experiences. Also the mineral water resources were really close to hotel that made the process of water treatment really easy to follow. It's just another occasion to thank amazing stuff of Hotel Central that made us to experience the most relaxing holiday.

The hotel captures/keeps alive the old grandeur from when Karlovy Vary was a playground for the 18th century aristocrats, or so I get the feeling. Great location, parking right there in front or in the back (set up ahead of time would be easier), great rooms, great breakfast, and super helpful staff. Among your many options for staying in town, definitely consider this one.