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Latest Reviews for Karikari Peninsula Hotels

Carrington Estate
4/564 Reviews
My wife and I are elderly, still work, and like to treat ourselves with a bit of luxury occasionally. We love classy hotels. We are not golfers but Carrington Estate is a lovely place. We had the best room in the Lodge. Great views over the golf course to the ocean beyond. Had a game of pool in the Library. All good so far. The restaurant.... The food was probably excellent, but some of the staff are exceptionally rude, arrogant, and argumentative. This is what happened. We ordered a bottle of Sauvignon Blanc off the restaurant wine list. Our young waitress came back and apologised that they had sold out of their own Sauvignon. (Carrington have their own vineyard). Their's was the only Sauvignon Blanc on the wine list which struck me as a little unusual for a restaurant of this standard? We don't drink other styles of wine. I asked our waitress if I could retrieve a bottle of our own Sauvy from our room fridge. That was fine she said, and when I returned she had brought two wine glasses to the table. After our food arrived another waitress/duty manager, Emma C stopped at our table and told us that we couldn't drink our own wine. I explained the whole story but she just got angry, stood there with her hands on her hips and ”told us off” loudly. She threatened to confiscate our bottle and then called for back-up from a male colleque, Giovanni. They both stood over us, arguing loudly. I invited Giovanni to sit at our the table so we could discuss this without causing us embarrasment in front of the other guests. Nope. Our food was now going cold so I asked them both to leave us alone and explained that my wife and I both work in tourism/sales and customers/guests should never be treated like this. We hurredly finished our meals, paid and left. But this wasn't good enough for them. They apologised to all the other guests in the restaurant but blamed us for bringing in our own wine. Of course they didn't mention we had permission, and there was no Sauvy available for purchase. No, they were the heros and we were the bad guys. We were humiliated. Couldn't use the restaurant in the morning of course because all the other guests would have recognised us. We didn't due anything wrong. Thanks Emma C and and Giovanni for wreaking our day off. Your behaviour was disgraceful. You don't deserve to be in our wonderful Country. Go home soon please before you destroy other business's and reputations.

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