Ramada Resort by Wyndham Pamukkale Thermal Hotel

My father and mother have been choosing this hotel for about 2 years. They had chosen this hotel this year as well. When they called the hotel and said they wanted to make a reservation, the friends who were interested directed my father to an online channel and when asked if it was reliable, they said it was reliable and that they were constantly working. Then my father made a reservation and the payment was withdrawn directly. About 24 days later, they sent my father the message from Otel Extra, to whom the hotel referred, that they had gone bankrupt due to fraud. I would like to state that they never helped us when we called the hotel. A second payment was requested from my father for the reservation whose payment was withdrawn from the site they referred and which is available in their system, and they said that they cannot provide the service for which we have not received the payment. And they say this verbally. When I request an e-mail regarding the issue, they say they will forward it to the authorized person. When I ask the authorized person, sales manager or general manager if they can transfer me so that I can discuss the issue, they say they cannot transfer me. However, the entire payment was made to Otel Extra, to whom they referred. There is a guest grievance related to this. If there is a problem with an intermediary channel in a business, this should not be reflected to the guest in any way. This crime belongs to the hotel that directed my father to such a page and mediated the defrauding, and also to Hotel Extra. The hotel does not help in any way to solve the problem of the victimized guest. We will apply to the relevant authorities regarding the issue and state our complaint. When the reservation was made, we have screen shots and voice recordings of all conversations as required by the KVKK. Such a hotel does not even deserve 1 star.

İlk defa ziyaret ettigimiz larina otele grupça arkadaşlarla geldim. Gerçekten gündüz çay ve ikramları olsun akşamları canlı müzikleri çok keyifliydi. Çalışanlarin samimiyeti güler yuzunden çok memnun kaldık ozellikle halkla ilişkiler Miray hanıma ilgi alakasindan dolayı çok teşekkür ederiz

Evime, ruhunun dinlendiği Karahayıttaki otele larina'ya hosbuldum. Güler yüzlü personeline ayrıca Miray hanına, azize hanima, Azad,Ahmete resepsiyon Hüseyin beye ayrıca çok teşekkür ediyorum. Secgi dolu çalışan kızlarımı , oğullarimi kalplerinden öpüyorum. Sevgi bulmak , mutlu olmak güzel günler geçirmek için hepinize tavsiye ediyorum. Yıllarca buluşmak dileğiyle öpüyorum