Guest User
December 12, 2024
I had booked for two Premium Sea View Villa for Dec'31st 2024 in Annai Resorts &Spa. As requested by the reservation team of the resort, I paid 50% advance amount. I received a WhatsApp message on 5th Dec., from the resort reservation team about visit of Chief Minister of Tamil Nadu to Kanyakumari between Dec'30th to Jan'1st. In view of the message informed of restrictions in accessing popular sightseeing places in Kanyakumari during this period. As this restriction came in the way of my plans, I decided to cancel my booking and asked for refund of the advance amount paid the same day I received the message from the resorts. Despite me giving details of my bank account, I am yet to receive the advance amount as of now. I have been sending reminders to the reservation team. They have been informing that they will communicate to their accounts team for needful action. I am yet to see credit of advance money paid to the resort. I feel the tariff of the resort being very high the resort management is unable to absorb the loss of tourists due to this last-minute VIP visit and in the process taking customers for a high ride. Advice tourists planning to reserve in this property to proceed with caution considering my experience.