Comfort Suites Kansas City-Liberty

am a travel agent who brought a group to this Comfort Suites in Liberty, MO from July 11–13 — and it was by far the WORST hotel experience I’ve ever encountered. My room (213) had an ant infestation under the mattress pad. Not just a few—they were crawling across the bed, under the sheets and mattress pad. My toddler was about to get under the covers when I caught it. We lifted the sheets and saw ants, stains, and signs of filth. It was traumatic. Other rooms in our group had dead bugs and bug shells inside pull-out couches, stained mattresses, and what appeared to be mold on the bedding. Clearly, these rooms were NOT properly cleaned as we reported an issue of filthy sheets immediately upon check in! When we reported the issue, front desk offered a room change, but after seeing other guests’ rooms, we no longer felt safe or comfortable staying. The supervisor refused to return my calls, and staff were dismissive. What’s worse — when I escalated the issue, corporate offered 2,000 points (about $16) as a solution. Sixteen dollars… for an ant-infested room that put my child’s safety at risk and forced us to scramble for new lodging at the last minute. I have photos and videos documenting everything, and I’ll continue escalating this through formal and legal channels. No one should have to go through this, especially not a family with small children. Avoid this hotel at all costs. Comfort Inn should be ashamed.

DO NOT STAY HERE. I booked this hotel against my better judgment because we thought a couple negative reviews against a handful of good ones were probably just from cranky people and not a true reflection of the facility. However, when we arrived, we were grossed out. Our room had visible stains on the sheets and the couch, and even clumps of dirt on the beds. It smelled funny and was all around gross. We immediately left and found another hotel. When I called the manager to ask for a refund, they refused.

Very nice people and enjoyed the atmosphere.

Nice stay

Rooms were clean and comfortable. Facility in general has a bit of wear and age. Breakfast could have used a bit more attention but overall good value for the price

Nice place for the price. Not a 5 star but expected that when we booked