Name: Holiday Inn Express & Suites Kansas City Airport
Address: 9550 NW Polo Dr, Kansas City, Missouri, 64153, 9550 NW Polo Dr, Overseas, United States
Rating: 4.2

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Holiday Inn Express & Suites Kansas City Airport

Holiday Inn Express & Suites Kansas City Airport Reviews

Holiday Inn Express

All reviews

Positive reviews

Reviews with photos/video

good to stay hotel, but customer check in was not friendly

Airport pickup service

24-hour front desk

Swimming Pools

Wi-Fi

Golf course

Breakfast

Non-smoking room

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English

All Room Types

2 Queen Beds Standard Comm Accessible

King Bed Standard Comm Access

We are finishing up a road trip of around 4,500 miles through eleven states. We have stayed at ten hotels, four of which were Holiday Inn Expresses, and this is, by far the worst not only Holiday Inn Express but the worst out of all of them. And, in fact, it's the worst hotel I can remember staying at in a very long time. When we checked in (2 rooms), I found the trash can in the bathroom sitting on the counter. Then my daughter called saying that there was something sticky all over the nightstand in her room and when she tried to call the front desk, she discovered that the phone didn't work. She also found popcorn on the floor in the room. She called them on her cell phone, and they said they'd send someone to clean and their excuse was that they were undergoing renovations. How in the heck do renovations impact the cleanliness of a room?About that time, the fire alarm went off. We were in the lobby, so we went outside and waited. Eventually the alarm stopped. We went inside and got in line to ask for a new room for my daughter. There was one lady helping a line of customers while some guy ran around like a chicken with its head cut off accomplishing nothing. After a while, he went to the other computer at the front desk, and we were able to talk to him. I found out later that he was the General Manager which I would never have guessed from his obvious lack of leadership ability or composure. We explained to him the situation and he said he'd sent someone to clean the room (Shouldn't that be done before the room is turned over to a customer?) but that the phone couldn't be repaired until Monday because Maintenance wasn't available on the weekends. He told us that we could have another room or could cancel the reservation. I though he was very condescending and rude. We opted for another room and then he told us that it would be on the fourth floor (dirty room was on the second floor) and that we'd have to carry our bags up because the elevators wouldn't work until the fire department got there and reset them. (I heard him later telling the firemen that arrived that he'd silenced the alarm. Shouldn't it be the fire department that makes sure the building is safe and gives the green light for people to reenter the premises?) We told him we could handle getting the luggage up the stairs and that we'd like to check out the new room. He gave us a key and we did so and found it to be satisfactory although the remote for the TV didn't work. (In the old room, the back of the remote was missing.) In my room, I later discovered that someone had written in pen on the arm of the sofa, an outlet was black from some sort of electrical issue that apparently caused arcing and the sink in the bathroom drained ridiculously slowly. Apparently housekeeping doesn't report maintenance needs to management or maybe they do, and management just doesn't address the issues??? As far as breakfast service, it was by far the worst of any Holiday Inn Express we stayed at on 

Hotel was in great condition, clean. Guest room bed was the most comfortable Holiday Inn bed I’ve ever slept in. Breakfast was orderly and a step above what I’d expect at an Express. Staff was friendly.   Convenient location to the airport and one of the few hotels which offers shuttle service.

This hotel is conveniently located with many dining options close by. Our room was comfortable but in need of upgrades. Furniture is falling apart and lighting inadequate. The staff is very friendly and helpful. The breakfast was ok but bread needs to be fresher. With upgrades this unit will earn another star

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9.3km from Kansas City International Airport

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Discover 100 Holiday Inn Express & Suites Kansas City Airport reviews, rated 4.2 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Holiday Inn Express & Suites Kansas City Airport Reviews: 100 Verified Reviews Latest 2024 | Trip.com

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Holiday Inn Express & Suites Kansas City Airport Reviews

Holiday Inn Express & Suites Kansas City Airport

Holiday Inn Express & Suites Kansas City Airport Guest Reviews

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