Mount Blue Kandy

**Review for Mount Blue Kandy Hotel - A Terrible Experience** Our stay at Mount Blue Kandy was an absolute disaster from start to finish. We arrived at around 9 PM, only to find out that the staff would only be available until 10 PM. After that, the hotel turned into a ghost town with no assistance available. After dinner, we wanted to take a hot bath and use the Jacuzzi, but there was no hot water. Attempts to contact the hotel staff via the landline went unanswered, and there was no one at the reception to assist us. The situation worsened when the fire alarm went off at 5 AM, causing panic among guests. Shockingly, there was no staff present to address the issue or turn off the alarm. In the morning, we discovered that the night manager had been sleeping in one of the rooms and showed no interest in helping during the entire ordeal. This level of unprofessionalism and lack of basic hospitality is unacceptable. We do not recommend Mount Blue Kandy to anyone seeking a safe and comfortable stay. The complete absence of reliable service and staff made this experience one of the worst we’ve ever had.

The property location is great with good view. But bit hard to reach because of narrow roads. And even there is a no one to take care during the vehicle parking. Very limited space and very hard to turn the vehicle. Upon arrival there is a only security guard on duty came from some where after some time. No greating, smile at all. With rude face and after that three of other staff members came to reception. We are reach hotel bit late evening. That's why maybe there acting like that. However we are got our rooms and went to rooms. And we are had a some boost with our friends at the rooms. We have ask extra glass for drinks and waiting nearly thirty minutes but we haven't received. And requested ice cubes but haven't got any. And security guard keep coming and nocking to room door and reminding us to reduce the volume and stop our private party and he's trying to say hotel going a close at 22 : 30 pm and he's going a switch off the lights at lobby & corridors. But we haven't lisen to him and later on there is a one guy came with T - shirt & short and he's introducing he's self ( Duty Manager ) and he also keep saying that we have to leave to our rooms. Need to stop the party and hotel going a closed after 22 : 30 pm. But who cares. Even we dont no hes Duty Manager or who. If is he duty manager should be with uniform. Look like he's from local marcket guy. No professional act, spech at all. My point is once we are paid for stay at there property why there trying to control there clients. Many rules, regulations once we are at the hotel. Why you cant mention that on your website or other booking platforms. This is unfair. There is a no option to move. Otherwise we will leave from Mount Blue Hotel, Kandy same night. But we are face for this issue in the night. That's why we are stay over night at this property. Once your planing to stay at Mount Blue Hotel, Kandy much better think twice and get your decision. And better to organise training programmes for your unqualified, rude team including duty manager. ( How to treat your guest professional way / Remind them how important there guest for there property ) No one coming to see your unhappy rude face. If you don't care about your customers i dont think that hospitality industry matching for you. Any way I'm so sorry to write this kind of review regarding the property & hospitality. But there is a no responsible person to share this. Good Luck Mount Blue Hotel, Kandy with Unqualified Duty Manager with Rude Security Officer.

The staff were incredibly friendly and welcoming, which added warmth to our stay. The view from the room was lovely, and all the amenities we needed were available. However, the location is not very convenient. But overall, it was a good experience.