Landgasthof Ruedihus

I had hoped to not post this, but the attitude of the owners has given me no choice. I do not like conflict, and I hate to post reviews like this. I had made a reservation and was very excited to come stay at this guesthouse (it is in an amazing location, obviously). About 3 weeks before my planned stay I was told by my doctor that I would need surgery and that the only time he could do the surgery was in the middle of my planned vacation to the Landgasthof Ruedihus. I immediately contacted the property to let them know of this change and that I would need to cancel my reservation. Again, this was 3 weeks before my planned stay. They would have had more than enough time to have someone else book the room that I had reserved. They flat out refused my cancellation request, saying that I would be required to pay the full amount as I had agreed in my initial reservation. No room for negotiation, no empathy, just a “nope, sorry about your situation, better luck next time.” I fully understand charging the full amount when a person cancels on the day they were supposed to arrive (as the property would have no time to allow someone else to book the reserved room), but this notice was provided 3 weeks in advance. Most hotels and guest houses that have ethical owners would have no issue not charging, thus I was taken aback by their rude and unprofessional approach to my very reasonable medical cancellation. It is clear that the owners of this property do not care about the medical wellbeing of their potential clients. As they do not care about the wellbeing of their customers, I would highly recommend not staying here, regardless of how beautiful the scenery around the location is. Unprofessional property owners like this give other owners a bad name. It’s very unfortunate and surprising to be treated this way. I highly recommend steering well clear of this location. My family and I are deeply hurt by this whole experience. Find some alternative lodging where the owners have a reasonable outlook and will not force you to pay them for cancelling nearly a month in advance if a medical emergency comes up.

We stayed for 2 nights. On the surface, the hotel looks very good: location, gardens, quaint atmosphere. However, we had a serious problem with the bathroom. On the first night, we had no hot water and could neither wash nor take a shower. Also, the ventilator in the bathroom was broken. We tried to telephone reception (in the sister hotel, Waldhotel Doldenhorn) but the phone was also non-functional. Next morning, we reported it to the Doldenhorn Reception (no reception at Landgasthof Ruedihus) who sent a technician while we were out. However he reported that there was no problem with the water and offered to show me how the taps work (strictly unnecessary as I'm not a 6 year old child and have travelled extensively worldwide). On the second night, the problem was worse. The washbasin was working but the temperature in the shower was far too hot (a health & safety hazard) and couldn't be regulated. I reported the problem again on checkout. The hotel manager was "unavailable" and the receptionist claimed that their technician had now fixed the problem (albeit that the day before a different receptionist had advised me that there was no problem whatsoever!) and that I was somehow incapable of operating the shower correctly. I found this offensive under the circumstances. The hotel is "whitewashing" the problem. As a Swiss citizen, I have the right and responsibility to report this health hazard to the Authority regulating hotels in Switzerland.