Ryokan Sumiya Kihoan

2025/04/025 The following are the sentences expressing serious dissatisfaction: 1. This time I went to Sumiya Kihoan Hot Spring Hotel, and the experience was really bad. This hotel kept me awake the whole day, and the environment was extremely unsanitary. 2. Going to this hotel is like going to a black shop. There is no courtesy, no service, no basic service, and the sanitary environment is so bad that it is unacceptable. 3. There is no indoor restroom for showering and changing clothes, and the brush and mouthwash cups are not cleaned at all. 4. When we asked the waiter to tidy up the room, he didn't come. We had to ask him several times before he helped us tidy up. When he did come, he was very reluctant. 5. There were small insects on the bed sheets, and there were a lot of small spiders and insects in the private bath. 6. One of the meals only had white rice and a few side dishes, which was totally unacceptable. 7. Hot spring water is like disinfectant and is not hot spring water at all. 8. Coming to this hot spring hotel was a mental torture for me, and I really don’t recommend it to anyone. 2024/04/25 1. This stay at Sumiya Kihoan Onsen Ryokan was a nightmare - I couldn't sleep the whole day. 2. The sanitary conditions here are terrible, which is very different from Japan's usual clean image. 3. It feels like entering a shady shop. The staff are rude and don't even provide the most basic service. 4. There is no indoor toilet for people to take a shower or change clothes, and the toothbrush cup has obviously not been cleaned (attached photo). 5. When we asked for room cleaning, the staff kept ignoring us and only came reluctantly after repeated urging. 6. There were bugs on the sheets and the private onsen pool was full of spiders and all kinds of small bugs. 7. One of the dinners was outrageous - just white rice and a few side dishes, totally unacceptable. 8. The "hot spring water" smells like bleach, which is not what a natural hot spring should smell like. 9. This place not only did not make me relax, but instead became a mental torture. I strongly recommend that everyone avoid it. 25 Apr 2025 1. This stay at Sumiya Kamehoan Hot Spring Ryokan was an absolute nightmare—I couldn't sleep a wink the entire day. 2. The place was shockingly unhygienic, a far cry from Japan’s reputation for cleanliness. 3. It felt like a shady business; the staff showed zero courtesy, and basic services were completely absent. 4. There was no indoor restroom for bathing or changing, and the toothbrush cups were visibly filthy (photos attached). 5. When we asked for room cleaning, the staff ignored us until we repeatedly demanded their attention, and even then, they seemed extremely reluctant. 6. Insects crawled on the bedsheets, and the private hot spring was infested with spiders and bugs. 7. One of the dinners was a joke—just plain white rice with a tiny bit of side dish, completely unacceptable. 8. The “hot spring water” smelled like bleach, nothing like natural hot spring water at all. 9. Instead of relaxation, this place turned into a mental ordeal, and I strongly warn everyone to avoid it.

We stayed here as a group of three, including my elderly parents. Thank you for accommodating my mother's sudden request as she is physically disabled. We were very satisfied with all of the services provided. We would definitely like to visit again. We look forward to seeing you then. Thank you very much!

The food, drinks, and service are perfect💯! But there was a small episode. There was a strange noise in the room on the 3rd floor at night, which seemed a bit "not very clean". Fortunately, I was brave. This old hotel has too many stories and it's a bit scary.

Although it is far from central Kyoto, there is a shuttle bus so it was easy to get around. I searched a lot to find a ryokan near Kyoto that had a pretty open-air bath with tatami rooms and delicious kaiseki, and I'm completely satisfied!