Club Wyndham Ka Eo Kai

Location and environment: The property is situated in a beautiful, peaceful area with stunning views of a golf course, ocean, and lush surroundings. Many guests praised the proximity to attractions like Princeville and Hanauma Bay.(based on 2 reviews)

You are going to want to Read THIS review!!! We got here to to Club Wyndham on a Thursday excited and ready to explore the piece of heaven on earth. Little did my sister and I know what lied ahead. We got rental for the 6 days we’d be here. We quickly found out that parking is horrible on this property. Nevertheless we were ok with that. Conceriege was awesome(Brooke). We checked in and seen we were really close to the pool and office, as well as on the first floor. Which was nice as there are NO AIR CONDITIONERS in units. We woke the next day and our one bedroom pull out couch was stuck and would not retract. I texted the number to the front desk for convenience and I'm happy I did because of the events to follow. My sister went to the pool and I stayed behind to wait for the maintenance man and fresh towels. Before she left she removed her towel and wallet from the bed and placed it on the counter next to the bed. I said have fun and she left. My time slot was 8:30-9am. A maintenance man who was older and wear glasses arrived around 10:20a. He said he would fix the bed and I stood there for about 20 to 30 seconds watching him, until I looked at the and realized we would be late for a scheduled Kayaking excursion. So I went in my room to gather my things and I heard my front door open, I thought it was my sister so I got up, instead the older gentleman with glasses opened the door for a very young maintenance man. I found that odd and I asked if everything was ok. He said yes he was helping him. I said ok. Within 4 mins they were leaving. i asked if everything was ok and they smiled and said yes. Sister came in and we left out, she then realized her wallet was on the counter when she went to pay. We went right back to the room to get it. But guess what?. IT WAS GONE!! HER PASSPORT, HER ID, HER CREDIT AND DEBIT CARDS. We looked everywhere in the room although we knew it was the one of the men in the room. We notified the manager on grounds and we called the police. The first manager, a gentleman named Michela was nice and helpful to try and rectify the situation. The next morning there was a different manager named Lilly who unsympathetic and unhelpful to our situation. She sided with the workers saying we had no proof, she wouldnt give us the maintenance men names on their name tags because she stated that there priority was to protect their employees. I said well what about us a customers who pay into this ownership monthly. But she didn't care. It was very disheartening. She then told me NOT to contact them about the matter anymore and to speak to the police. It was heartbreaking. We felt unsafe onowning they could enter our room whenever they wanted byt we could not when know their names. The general manager of this property(Kanani) agreed with Lilly and how she handled us and the situation. Which was shocking! So we decided to cut our vacation short. We had to pay to change our flights, over $400 and lost money with our rental as we return