Staybridge Suites Kalamazoo

The location of the hotel and the property were all very good. The room was clean and everything in it worked well except the coffee maker which needs to be replaced. Thankfully, they had a full breakfast in the morning which was good with plenty of coffee, .The only problem we had with our stay was that the hotel is pet friendly, and I would say proud of it. We like pets too especially dogs, however, not the two dogs who stayed in the room just down the hall from us while we were here in Kalamazoo. Actually, I don’t blame the dogs rather it was the owners who were completely inconsiderate and felt it was OK to leave their dogs alone in the room while they went and did whatever for long periods of time. The dogs didn’t like being left alone and did nothing but constantly bark loudly until the owners returned. They also must have wanted to go out and go to the bathroom around 4:30 5 o’clock in the morning or before we wanted to get up, especially having to stay up the night before listening to them till the owners came back apparently. I don’t think the owners wanted to get up either because they took their sweet time to take the dogs out making sure that everybody else was awake too after listening to the dogs bark. And the dogs were not little yappers, which is annoying in itself, but larger dogs with deeper louder barks. I called guest services the evening when we found out about them through the barking they said they were going to do something, but never actually did. It’s very disappointing because this is a really nice hotel, and someplace we would have liked to return to however, unless they change their policy with the dogs that’s probably not gonna happen. And I suggest anybody else considering this location take this information into account before they spend the money And end up with empty pockets and not much sleep. I wonder what the percentage of people to dogs that stay here at this IHG hotel, I think it would be a good idea for them to rethink their policies seeing as how the humans probably pay better than the dogs do, and I’ll bet that the guest ratio between the two is more human than canine.

It was a very comfortable relaxing stay. Nice courtyard with a fire pit. Breakfast is very good. I would recommend to friends.

The staff were so amazing. I was here for about 5 weeks, unexpectedly, as a single mom. They were so adaptable with changing my reservation and room when needed. They helped clean our room twice out of the normal cleaning routine, after being sick and they always helped hold my baby if i need to run to the car for something. All of them went above and beyond. The hotel is quiet but yet close to grocery and other food spots, food delivery is very easy to the room. The breakfast was amazing each morning with many options and they have a HH a few nights a week.

Very well appointed and clean room! Very nice property and close to WMU campus!

Everything was perfect 😊

Zues Upon my arrival, the first evening there was no one at the front desk and the half door lead into the front desk area was open. There was another guest waiting for Service when I arrived and he said he had been waiting for 20 minutes for someone to come back to the front desk. We both waited another 15 minutes and finally Zeus.(real name), came back in. He was the night employee.