Aston Kaanapali Shores

Guests praise the spacious, clean rooms and exceptional service. The property boasts beautiful pools, beach access, and a prime location near amenities. However, some may find the facility maintenance lacking.

Beautiful Stay in Kaanapali, but Disappointed with Guest Service We recently stayed at a hotel in Kaanapali, Maui, and overall, the experience was beautiful. The room was clean, comfortable, and had a stunning ocean view—waking up to the sound of waves and watching the sunset from our lanai was unforgettable. The pool area was also fantastic—well-maintained with plenty of loungers and just steps from the beach. We spent hours relaxing by the water, enjoying the scenery and atmosphere. However, we did have one frustrating experience that left a bad impression. After a day out, we accidentally locked ourselves out of our room and called the front desk for help. Unfortunately, not only were we hung up on by the answering service, but we also got disconnected again when we called back and asked to speak to the front desk directly. After a long day in the sun, this lack of courtesy and follow-through was really disappointing. I was forced to ask my mom and her husband to cut their dinner short to come back and let us in. Despite that hiccup, we did enjoy our stay. We would consider returning because of the location, view, and amenities—but we hope the hotel will take steps to improve its guest service responsiveness.