The Westin Ka'Anapali Ocean Resort Villas

Good location with access to beach and walking path. One bedroom with kitchen was good size with large patio. Bathroom good size with large tub. Overall, average room and furnishings.

I'm extremely disappointed in how Westin Ka anapali Ocean Resort Villas handled the damage to my brand new vehicle while under their valet's care. On the day of checkout, I found my car parked in a "Taxi Only" stall-not a valet area. Before I even got in, I noticed a fresh dent and scrape, with powder paint still around the damage, clearly showing it was recent. l immediately reported it. Security (David "Kawika" Vallejo) took my statement. Two managers, Justin Paki and Justin Pagaduan, arrived but offered no apology, no concern, and no help. I later contacted GM Chris Rabang, who simply forwarded my email to their safety director. After the incident, I was forced to take my family including my 8-year-old daughter to the police station to file a report, then spend days gathering photos, timestamps, names, and even mentioned there was a security camera aimed directly at my vehicle. To make matters worse, the hotel misreported the incident to their insurance initially as if it happened under self-parking. Despite all this, their insurance denied the claim, relying on the valet's word over the obvious facts. It's clear the staff were more interested in protecting each other than doing what was right. The lack of accountability, empathy, and integrity from Westin staff was shocking and deeply upsetting. For a resort that markets itself as premium, this experience was anything but. I would not trust this property with your vehicle or your peace of mind.

This is a very busy family style resort so if you are not into lots of kids and activity all over the place, then it probably is not the best for you. The property is well-maintained, the barbecues are excellent and cleaned daily. The location is second to none. The gyms are average but can get very busy if you have more than just a few people in them. The staff was friendly. Food was good and overall a good quality stay. We had the one bedroom which was perfect for four of us and having a full kitchen washer/dryer is also a plus. I noted some reviews complaining about a long check in wait time and I can certainly see how that would occur. Ours was about 15 minutes before we were able to speak to a host. Although the pool can get a bit active for us, I certainly would return to this facility as it makes vacationing easy given the amenities and location.

My husband, teen daughter, and I stayed a week at the resort and had a wonderful time. We had no issues while there and found the staff friendly, the food tasty, and our room cleaned regularly. We got professional photos taken on the property that came out great and we snorkeled off the beach of the property, viewing some truly incredible sights (e.g., fish, coral, sea urchins). The only negative I would say is that the spa was a bit pricey, and I felt a bit coerced to upgrade one of my services which turned out to not be worth the price. But that's the only negative thing. It was a nice stay overall, and we thoroughly enjoyed it!