Waterfront on Glacier

Do Not Book, this hotel should not be open!! We had booked this hotel for our last couple of days in Alaska. It was more than we wanted to pay but the location was good so we booked it thinking it would be worth it for the last part of our trip. When we arrived the hotel was completely under construction. They had zero business being open. We would have gladly gone to another hotel but at that late date nothing was available. We were stuck staying at this hotel. We were greeted by a really kind manager who said they were hoping to be fully open but were behind schedule. The saving grace was he was very nice and welcoming. We were basically the only people staying there and the construction went on until 7pm our first night there. We went in to town for several hours and when we returned we were locked out. My husband had to walk around to the very back side of the hotel to find the manager. Our toilet ran all day and night. The rooms are potentially nice in the future but right now the floors were still super dirty from the construction. The manager said he would give us a really good deal but when we went to pay he had only discounted us $60. We had really expected at least half off for the condition the place was in. We were told an email went out to tell us the hotel was under construction but we never got that email until the day after we had already stayed there. It was an extremely disappointing way to end an otherwise great trip to Alaska.

From My Own Experience, a Hidden Gem in Juneau I’ve traveled extensively and usually stay in top-tier luxury hotels, so I have high expectations for cleanliness, comfort, and service. While I tend to choose places with flawless reviews, this time, I trusted my instincts and gave Waterfront on Glacier a shot, despite some mixed past feedback. The recent praise for its renovations, stylish furnishings, and overall experience convinced me, and I’m so glad I took the chance. From the moment I walked in, I knew this place was special. The boutique-style charm, the scent of fresh wood, and the cozy atmosphere set it apart from generic hotels. Even the restroom flooring had a traditional touch that added to the authentic Alaskan feel. Now, let’s talk about Zach. If there’s one thing that made this stay truly unforgettable, it was him. His customer service is on another level, friendly, responsive, and genuinely invested in making guests comfortable. He personally made sure we had rooms next to each other and was always ready to help. A few things to note: The waterfront balcony view is stunning, but there’s some street noise. The hotel is still undergoing renovations, so there’s no restaurant yet, but Zach mentioned it will be ready by mid-May. The front desk isn’t staffed 24/7, but a quick call gets immediate assistance. Would I return? Absolutely. This place exceeded my expectations, and thanks to Zach’s unmatched hospitality, it’s now my go-to in Juneau.

Amazing Stay "From the moment our team stepped into Waterfront at The Glacier, we were treated with impeccable service at every turn. The staff were incredibly attentive, anticipating our teams needs before we even had to ask. Our room was clean, boasting stunning views of the waterfront as well as high-end amenities that made us feel at home. Overall, this is was wonderful hotel that gave our team 5-star experience - a perfect blend of elegance, comfort, and outstanding hospitality."

I have been staying in Juneau off and on for almost 10 years. What a breath of fresh Alaskan air, the staff and the room were amazing! I am glad that they renovated the gym with new equipment. See you back in the spring. I cant wait to see the views in the spring time.

Rooms were gorgeous. It will be a beautiful hotel when renovations are complete. Amazing staff.

Great stay, newly renovated rooms and great experience!