Bellevue Sarovar Premiere Junagadh

Toilet broke from the wall and fell. No hot water in showers even when we booked two rooms and paid in advance for both rooms close to 14k rupees. From the toilet breaking, there was dirty water everywhere on the floor. Management was very rude and tried charging us for mineral water which every hotel absolutely provides.

We chose this hotel, as it has the brand name "Sarovar Portico". We stayed from 29th October to 31st October was thoroughly disappointed with the behavior of the staff. While the hotel's facilities were satisfactory, the rude and unprofessional attitude of the female staff at the front desk and the female staff at the restaurant completely ruined my experience. From checking in to checking out, I encountered staff members who seemed disinterested and unhelpful. Simple requests were met with eye-rolling, sighs, and long delays. The staff failed to address my concerns promptly, leaving me feeling ignored and disrespected. They are extremely arrogant, rude and unfriendly. We wanted to order jain food from the al la carte menu, for in room dining and for breakfast. So without even consulting the chef, they said that most of the dishes can't be prepared in jain. Then we spoke with the chef and he agreed to prepare jain food, which we wanted. All the chefs are very understanding and co-operative. The food that they prepared was very tasty. This incident happened not just once but thrice. Every time we requested for jain food, it was turned down by the female staff at the restaurant. The lack of courtesy and warmth from the staff was shocking, especially considering the hotel's reputation. As a paying customer, I expect basic respect and courtesy, which was sadly missing during my stay I will not recommend this hotel to all the jain people. If one wants to eat jain food, you have to speak with the chef every time. All the female staff are highly untrained and unfit to be in the hospitality industry.. One doesn't expect this kind of service from the brand name "Sarovar portico". *Specific Issues:* - Long wait times at check-in and check-out - Unresponsive female staff - Dismissive attitude towards customer concerns - Lack of helpfulness with basic requests *Recommendation:* Until the hotel addresses its staffing issues, I would advise others to reconsider staying here. *Will I return?* Unfortunately, no.

Excellent ambience and perfect stay fr couple or family. The staff is very cooperating particularly saurabh bhai at rooftop restaurant. Best hotel must vissit in junagadh mr saurabh was very helpful and kind and generous at the same time🤗🤗

Hotel is good but staff is very rigid. It's not their fault. The norms of the hotel are very strict. Even after booking for 3 pax they didn't provide extra bed. Poor experience

superb 👌

Was a good stay. Recommend this property for a quality stay.

It was excellent had an wonderful time. Nikita was excellent 👌 food was good Ambience very 👍We had a wonderful experience at this place. From the amenities plus the excellent customer service, everything was exceptional. To mention few names, Mr Saurav And Ms Nikita and saurav were amazing. Thank you for the wonderful experience. Thanks

We had a wonderful experience at this place. From the amenities plus the excellent customer service, everything was exceptional. To mention few names, Ravi, Harshit and saurav were amazing. Thank you for the wonderful experience. Thanks

The staff is warm and very hospitable.. food was excellent and we had a great time. The staff Mr. Saurav and Ms Banashree are really sweet and made our time great. Great ambience and feel. We came with our colleagues and we had a wonderful time..