Dolce by Wyndham Versailles - Domaine du Montcel

Le lieu est merveilleux, un écrin dans la nature. On s’attend donc à un service à la hauteur. Nous sommes arrivés en semaine un soir en même temps qu’un groupe de professionnels venus pour un séminaire. Nous avons regretté une attente trop longue à l’accueil alors qu’il y avait du personnel disponible qui faisait autre chose et que l’accueil ne soit pas plus chaleureux. Au restaurant les plats sont bons mais assez classiques. Nous avons été placés sur une table à 4 près de la fenetre, et avons dû passer les verres et autres à la serveuse qui ne pouvait pas nous atteindre. Le menu etait froissé. Nous avons passé un très bon moment malgré tout grâce au lieu qui est magnifique. Il me semble juste qu’un peu plus de chaleur et de prévenance serait plus adapté au standing que propose cet hôtel.

We had chosen this place to treat ourselves to a relaxing break, seduced by the enchanting setting it promised. Unfortunately, the experience did not live up to the expectations that such an establishment can legitimately arouse. From the moment we arrived, the welcome was lacking in warmth: an interminable check-in, under a stifling glass roof, waiting more than 30 minutes without a kind word, only to finally learn that our room was not ready. No gesture, no "welcome", simply a queue and information given without consideration. It seems that staff training is done in the middle of a busy day, to the detriment of the customer experience. We had to queue again to get our room key – without any member of the team taking the initiative to come and let us know it was available. Once settled in, the refrigerator did not work, which is problematic to say the least. Dinner at the restaurant "La Toile" was also a major disappointment. The service is disorganized, the waiters visibly untrained, and even customers from the neighboring restaurant left without being served. The food, meanwhile, was not up to scratch: thick, limp fries, saturated in oil and raw inside, simply inedible. Breakfast, while decent, lacked variety in the sweet side – apart from the pastries. We wanted to eat it on the terrace, but again, nothing was anticipated: no sugar on the tables, and no hot drinks served at the table, which, in an establishment of this caliber, seems to be a basic service. During a walk in the park, we were also surprised to discover broken glasses abandoned on chairs, filled with rainwater – proof that they had been there for several days. A clear lack of vigilance in terms of maintenance and safety. In short, we were struck by the lack of professionalism, the lack of consideration of the staff, and the poor organization. It's a shame, because the setting deserves much better. We won't be repeating the experience.

L'expérience a globalement été très bonne, malgré quelques appréhensions à notre arrivée : notre chambre n'était pas encore prête, et le spa était indisponible car nous n'avions pas bloqué de créneau. Après vérification, c'est effectivement fortement conseillé... L'information n'étant pas évidente à trouver, pensez absolument à lire les détails de la réservation ! Nous avons finalement pu aller au spa le lendemain matin après le petit déjeuner. D'ailleurs, quel petit déjeuner ! Il était parfait. Le spa est agréable et bien entretenu, malgré le dysfonctionnement de la douche sensorielle. Le dîner au restaurant La Toile s'est très bien passé, le service est professionnel et chaleureux. La terrasse du bar Le Cèdre est très agréable et le choix de boissons satisfaisant. Le chambre est spacieuse et la salle de bains fonctionnelle, pas de mauvaise surprise. Mention spéciale pour le cadre qui est absolument magnifique et donne envie de revenir :)

We came for 3 nights for my birthday. 45 minutes for check-in. No attention for my birthday even though my wife had reported it. The terrace floor was very, very dirty. You have to reserve the pool, which no one told us, so there was no space on the day of our arrival or the next day. The restaurant staff is not trained at all. In short, nothing is right apart from the location, which is magnificent.

Very mixed experience. The area is pleasant and perfectly well maintained, but many points combine to leave an impression of something a bit off. - Arrived yesterday at 5:00 p.m. and the room was unavailable... We then asked to meet with a manager but were met with an incompetent manager who was unable to explain the situation in simple words. - Staff who seemed to have not been trained, indifferent and/or simply hostile... - Poor room service and excessively expensive for a very mediocre service - Called reception or room service several times: we never received the slightest response In summary and a message to the General Management: a place is not everything without the service that goes with it! A place, however exceptional it may be, is only worth it if there is a management team that supervises and manages staff capable of providing real service.