Johannesburg Marriott Hotel Melrose Arch

Perfect setting and professional concierge.

Proximity to the place of official business

We have been Prokard members for almost 10 years if not 9. We have enjoyed the rewards thereof and somehow it seems very hostile when you have to go to Marriot Johannesburg as a Prokard/Marriot member. The mangers treat you like you coming to rob the business (Gugu and Thembi) in this regard. Each time I have come I can definitely sense the hostility making the whole experience uncomfortable. As prokard members there are benefits that we rightfully enjoy which is the dining discounts. I questioned Gugu two weeks or so ago as to why she was asking us for the dinning form which has never been asked from us. The manner in which this was done was very opposing. If Marriot managers are going to treat us Prokard/Marriot members like this then they should just stop calling us each year to renew the membership. I don’t want to go into Marriot and feel a sense of hostility. Management needs to do better to make all guest feel welcome. Prokard or no Prokard. They should demand the same form from all guest coming in, not pick and choose as it pleases them. I for one will write a review each time I go to Marriot. Also been told that “ ooh you the one that wrote the bad review” this made me feel uncomfortable today. How do I trust that my food will not one day be poisoned? How do I trust that what I’m ordering will not harm me? If the last time I wrote a negative review was in 2024 because of my experience? Please do better.