La Orchard Hotel

Very good

The service was very very terrible terrible I was served by the two undocumented people 1 a Congolese who knew nothing about Customer care the other one was a Zimbabwean both were just busy on their Mobile phones. I booked this place on the 21st of November, 2023.I would encourage the owner to employee locals and improve the services. The service was below par

I don't even know where to start... We booked 2 rooms for 2 couples for 3 nights, and the entire stay was miserable! The attitude and care from the staff is the main reason for my review. Firstly, they only give you one bath towel per room, and you have to beg them for a second even though there are 2 people staying per room. Then, when I return in the late afternoon, they tell you that they washed your towels and it is still drying so I have to wait to get the towels back. How can they only keep one set of towels per room? I would return in the afternoon wanting to rest, but they will only start cleaning the rooms then. They gave us a room right next to the reception desk, and they would be making noise till late at night preventing us from getting any sleep. Also, the window to that bathroom is so exposed that people walking outside can see your shadow!!! We have to beg for an iron (which is badly maintained), the power would keep tripping and pictures of the rooms are also very deceiving. Every time we requested something from the staff, they would roll their eyes and make it seem like we are asking for the moon. Where is the basic care towards customers? The owner really needs to pay attention to his staff!