Although this hotel is showing signs of wear and tear the friendly staff and excellent service truly make up for the maintenance needed here and there. The safe was not working in our room upon arrival but it was sorted out in no time at all. I requested an iron and ironing board which was delivered to the room a short time later. We phoned to order additional milk with the complimentary tea/coffee which was brought to our room within a few minutes. We placed a quick supper order and yet again our order was executed correctly and delivered to the door by a friendly member of the team. We have stayed at this hotel quite a few times over the years and so far have not been disappointed and would not consider booking elsewhere should we have an opportunity for another stay in the future! It would be truly amazing should the owners of the property have the opportunity to refurbish the hotel in the near future, as the hardworking team certainly deserves to work in a 5-star environment befitting the level of their commitment to making every guest experience unforgettable.