Novotel Jodhpur Iti Circle

I recently stayed at Novotel Jodhpur for 4 nights, and it was by far the worst hotel experience I've ever had. First, they gave us a room without a window, which is completely unacceptable in this age—even prisoners aren’t kept in windowless rooms. When we raised this issue with the reception, a staff member named Himani lied to us, claiming that we had booked a standard room and that all such rooms are without windows. This was completely untrue. After showing her the pictures of the room we had actually booked, the manager came to speak with us and tried to convince with a weak explanation, insisting they had no other rooms available, despite us having made the reservation a month ago. Frustrated, we requested a cancellation and refund as we couldn’t stay in a room without windows. To our surprise, the manager then showed us the exact same room we had initially booked. This was nothing but a series of lies and poor services. To make matters worse, we were kept awake all night due to disturbances. There was construction work happening (during our whole stay continuously from 9am to 1000pm) on the floor above us, a nightclub (one night) on the same floor, and a group of young boys and girls staying at the hotel who were shouting and running around the hallways (for 2 nights). Despite numerous complaints, no one took any action to address these issues. On top of all this, when I called guest services to request room amenities, I was assured that someone would bring them, but no one ever showed up. We paid a premium price for this stay, but the result was four sleepless nights and disturbing days filled with noise, lies, and no resolution to any of our complaints. It was a truly disappointing experience. Please do not respond with a generic apology, as no one at the hotel paid attention to our issues during our stay. On a positive side, the staff in dining area are super super nice and helpful. Five star to Manav, Kajal, Prachi, guy who makes tea and many others. They are always stand by to help at another level.

Being a vegetarian loved rhe food and services if entire staff at restaurant. The rooms were clean but one feedback of RO water would like to share. It had some smell. Liked quick check out by Tabassum. Priyanka kind to extend my stay in sold out period too.

My stay was amazing ad food are appreciated just of pure vegetable also its new property so i have no words to say. Hospitality were excellent also all staff specially Ms. Sweta is so sweet specially with my kids. She filled some reg cards from my kids ad send gift to them. Ms. Priyanka also very courtesy lady wid every guest.

A Great and Joyful place to stay, I think not a such place/hotel like this in overall Jodhpur. Staff is too Cooperative and polite. Very Special thanks to Staff Mr. Rishabh and Miss Shweta for Co operating in everything. It’s a one of my favourite place……😊

Great hotel, comfortable and great staff. They were super helpful and pleasant and the food in their in house restaurant is legit good! Clean rooms and good service! Cheers! Would totally recommend this hotel and would definitely visit again!

The stay was very comfortable and amazing. The rooms were clean and spotless. Being vegetarian loved the food and taste. Liked the services of Sweta, Ranjeet and Priyanka. The reservation done for us was without any efforts. Would come back soon