VikasBhansail
January 10, 2025
I travelled with my extended family during December end. I booked 2 rooms but due to some issue only one was reserved. I found this on just a day prior to checkin and due to heavy rush of year end there was no possibility of getting additional room at the last moment. Next sequence of events that happen encouraged me to write this review here. Hotel staff apologized for their miss over call multiple times, even during checkin they all apologized multiple times and there were so humble that we thought of staying with the hotel even after the glitch. They not only offered us the biggest room they have but arranged for couple of extra mattresses to fit us all in one room. On top of this they offered us great hospitality, reduced rates and discounts on food. I was not expecting all of this at all as most hotel staff will just say there is nothing much we can do and now you live with what you have or find another place. But staff here was so humble and courteous that we had a great stay for 2 nights here. Food was great and kids enjoyed every bit of being here. Proximity of this hotel to the railway station is a great advantage you can literally walk out of station and enter the hotel in 5 minutes. Breakfast can be improved a bit by giving little more options but overall I will say it's totally worth the money with great food, location advantage, humble staff and overall great experience.