JHotelResorts

We spent a whole day at the pool. Everything is so clean. Beautiful views. Respectful and nice staff. The best pool in Lebanon (for me). Just one negative thing: the chief of the waiters in the restaurant lacked of manners. Very unrespectful. And the menu does not specify if taxes are included or not. When restaurants do so, the tax is normally included, but for this restaurant it was added later on the bill. Plus, the prices on the bill exceeded the ones on the menu, for three of the ordered. The food was delicious though (except for the "bezri"), but in small parts.

I had a terrible experience at this beach. It's not a safe environment for women or girls, as there were multiple instances of harassment that made us feel extremely uncomfortable. The staff was incredibly rude and dismissive when we tried to address our concerns. The lack of security and respect for customers is appalling. I would not recommend this place to anyone, especially women and families. Avoid this beach at all costs.

This beach resort is unsuitable for families and refined people. First, it is frequented by notorious girls especially on the VIP zone. Second, the treatment of customers by the reception staff team and the security is terrible and I didn’t like it at all.

Very bad experience!! Staff must b replaced…you can’t go there with your fiancé/ girlfriend since 70% of the guests are mens…staff are very rude and starts closing at 16:00!! Not recommended at all!! As for service is very bad and you can’t find any manager to talk with!!

We visited Jannah sur Mer with family! The place needs some great attention when it comes to cleaning! Pool water was not clean and some areas in the pool are not painted! The beach is not accessible as it is rocky and we struggled to leave the water ! But the worse part is there is no life guards at the beach. Toilets and showers very dirty! Food was good but price of the small fish Bezri was over charged ! When asking the waiter she replied the system was updated but not the menu ! In another country this is not legal to charge different then menu . I went to the lockers for shower, doors open, lights on , but showers are locked so I headed out to find out that I was locked inside! What a frustrating situation to be jailed behind a door and no one answering my calls. When the attended came he said why you go inside it is closed : how closed with open door and lights on and no sign to say closed. I asked 6 employees for a manager and all of them replied simply “ Why?” Train your team how to handle complaining customer not to attack the customer and try to cover situations by blaming the guest. Will not go back for sure , we paid quite a big amount to have fun we ended up being locked in the toilets by an attended. Would like to mention Meriam waitress and Dani supervisor / manager who did efforts to listen to my issues.