It should have been a very good accommodation experience. I bought a two-night group purchase on Ctrip, which included two days of breakfast, one dinner, one refrigerator drink, one handmade experience, and welcome fruit.
I checked into the Jiaxuan Hotel on the third floor that day. I checked in after 2 pm. After a short rest, I went to the museum to see the Silent Buddha. At that time, I felt that there was a smell of smoke in the room. I thought it was an isolated incident, so I didn't take it seriously and went out.
When I went back to have a buffet dinner in the evening, I washed up and prepared to rest. At about 11 pm, the smell of smoke in the bathroom became strong, and the smoke alarm in the room began to make regular popping sounds. I thought there might be a problem with the pipes in the bathroom, so I just closed the door. Unexpectedly, the smell of smoke was so strong that it overflowed the bathroom door. I could only call the front desk. The front desk was answered by a female, and the aunt on duty was sent to come. The aunt went in to check, confirmed that there was a smell of smoke, and immediately replied in their work group. The second time we called the front desk, a male answered the phone. We asked them to solve the problem as soon as possible. At that time, the male said that he had no authority and would notify the duty manager to come to the room to deal with it. After waiting for about a quarter of an hour, a suited man with glasses and a northern accent came. He recorded the entire conversation with his mobile phone. First, he confirmed the strong smell of cigarettes in the bathroom. Secondly, he proposed to upgrade to the room of the next-door Select Hotel, and finally provide cake compensation.
We first refused the cake compensation. Second, we agreed to change rooms, but hoped that they would guarantee that there would be no smell of cigarettes in the changed rooms. Third, we hope to refund our 600 yuan weekend price difference.
The tall duty manager said that the Select Hotel was smoke-free, so there would be no smell of cigarettes. Regarding the refund of 600 yuan, he can only refund 300 yuan of taxes, but he will report the incident and our demands to the manager of the next day, and promised to reply at 10 o'clock the next day.
At about midnight that night, we dragged our luggage to Select Hotel to check in again.
The next day in the breakfast room, before we started eating, a slightly fat middle-aged man with glasses came to communicate with us. The hotel still insisted on compensating for desserts, fruits and 300 yuan of taxes. We continued to insist on the 600 yuan refund request and did not have much conversation with him.
After a simple breakfast, I quickly contacted Ctrip customer service. I am a platinum member. Ctrip quickly called back ten minutes later, but still could not refund 600 yuan. Ctrip's reply was that the hotel was 300 yuan, and Ctrip gave me a 100-20 coupon accordingly. I still refused. I said that it was so cold and rainy in the middle of the night yesterday that I was about to sleep. Asking me to dress again and pack my luggage was equivalent to a loss of one night. It was very reasonable not to ask for a refund of one night's accommodation fee. It was not excessive to refund the weekend price difference of 600 yuan. (The group purchase was ¥1488, because the accommodation on Friday needed to make up the weekend price difference of 600 yuan)
Finally, after 12 noon, the hotel called me and agreed to my request. Ctrip also refunded 600 yuan to my account within half an hour after the call.
So, the whole experience of Hyatt Hotel was so wonderful.
I can only say that it was not as good as the service of Sanbao Village B&B booked by Ctrip on the first day!
Outstanding
225 Reviews