Fengcheng International Hotel

Fengcheng International Hotel Reviews

Fengcheng International Hotel

West of Baima Temple Forest Park, Zezhou North Road, Cheng District, Jincheng, Shanxi, ChinaSee Hotel Details
Fengcheng International Hotel
Fengcheng International HotelFengcheng International HotelFengcheng International Hotel
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Guest Reviews

9.8/10
Perfect
732 review
Verified reviews
Location9.9
Amenities9.7
Service9.8
Cleanliness9.8
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All reviews(732)
Positive reviews(722)
Reviews with photos/video(185)
Classy environment(171)
Delicious breakfast(67)
Loved the view(43)
Perfect for kids(21)
Clean pool(21)
Great swimming pool(21)
Great air circulation(16)
Excellent afternoon tea(9)
Negative reviews(10)
Mahongjun
Panorama Cozy Capsule
Stayed in May 2024
Couple
4 review
10/10
Outstanding
Posted on Jun 16, 2024
Very distinctive hotel,but it’s a bit not worth it that the battery car for touring the mountain area need to be paid.
Response from Property: Dear customer, we sincerely thank you for pointing out our shortage. We will regard it as the direction of improvement and work together with the team to make progress. Hope you can continue to pay attention to us and look forward to giving you a more satisfactory reply and experience in the near future.
E12862****
Panorama Family Capsule
Stayed in Apr 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on Jun 1, 2025
The hotel environment is good and it is really suitable for vacation and relaxation. It was only when the music festival was held this time that I got to know the city of Jincheng. If there is a chance, let's make an appointment next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your love for our hotel! It is our honor to let you start a wonderful day with beautiful scenery. We will continue to protect this beauty with our heart, and look forward to your next visit to gain more comfort and surprises!
Anonymous User
Superior Room (2 Beds)
Stayed in May 2024
Traveling with friends
11 review
10/10
Outstanding
Posted on Jun 17, 2024
The environment is very good, a leisure resort, the environment is very good, the sanitary conditions are very good, especially the service is very good, I have stayed in many hotels, the service here is the best, I will choose here again in the future
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your thoughtful review, thank you for your appreciation and love. It is because of your support that we will become better and better! We will continue to maintain our enthusiasm and strive to make every guest feel at home and have the best service experience. We look forward to your visit again!
M19095****
Superior Room (2 Beds)
Stayed in May 2024
Family
3 review
10/10
Outstanding
Posted on Jun 9, 2024
The environment and facilities are very good, but the best thing is the service. The house price is more than 400. This kind of service is considered to be at the ceiling level anywhere in the country. If I go to Jincheng in the future, I will only stay here.
Original TextTranslated by Google
Response from Property: Dear guest: We are very happy and gratified to see your unstinting praise. Thank you very much for your favorable review of our hotel. Your satisfaction is the best praise for us. Thank you again for your favor and sincerely look forward to your stay again.
Xiaokeai741
Panorama Cozy Capsule
Stayed in Mar 2024
Couple
18 review
10/10
Outstanding
Posted on Apr 18, 2024
The environment is very good. It is really beautiful to go in this season. The space capsule is not bad to live in. The air is also very good. The space capsule is smart home. I will go there next time. Very suitable for falling in love and traveling as a couple. Quiet and hygienic. There are flowers everywhere. It’s beautiful to take pictures. It’s comfortable to live in. Fruits are also given.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! Every season has its own scenery that we cannot leave behind, and every hotel has its sweet and warm memories. I am very happy to know from your message that this place has left such a good impression on you. I hope you can continue to pay attention in the future. Fengcheng Wellness Demonstration Zone, and tell us more about your feelings and experiences. We sincerely look forward to your visit again!
JiankangkuailemeiyitianLucky
Deluxe Queen Room
Stayed in Sep 2025
Traveling with friends
88 review
9.5/10
Amazing
Posted on Oct 19, 2025
酒店坐落於風景區內,環境幽靜,景緻怡人。硬件設施優良,客房整潔舒適,餐食品類豐富且口味上乘。入住首日贈送的雙人下午茶與歡迎水果,更添温馨體驗。前台與餐廳員工(比如中餐廳服務員李雅婷)服務熱情周到,展現了良好的待客之道;相較而言,客房服務員與門口保安的禮貌素養尚有提升空間,若能加強培訓,將更顯服務一致性。此外,作為住客,在中餐廳用餐未享有相應優惠,略感遺憾,期待酒店能更新服務理念,進一步優化在店客人的專屬權益與體驗。總體而言,這仍是一家硬件出色、服務基本面良好的高品質酒店,是前往晉城值得推薦的住宿選擇。
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Response from Property: 尊敬的賓客,非常感謝您抽出寶貴時間,用詳實且專業的視角分享此次入住體驗,您的反饋是我們優化服務的重要指引。對於您提及的客房服務員與保安禮貌素養待提升問題,酒店管理層高度重視,即日起將開展專項服務禮儀培訓,全力保障服務品質的一致性。您對酒店景區環境、硬件設施及雙人下午茶等細節的認可,我們已第一時間傳達至各部門,這將是全體員工持續提升的動力。再次感謝您的坦誠建議,我們熱切期盼您的再次光臨,親身體驗酒店的服務升級。
_WeChat333786****
Superior Room (2 Beds)
Stayed in Sep 2025
Family
2 review
10/10
Outstanding
Posted on Oct 4, 2025
房間乾淨整潔,每天清掃服務到位,服務特別貼心,住得安心!酒店早餐品類多樣又營養,熱菜、粥品、饅頭包子、紅薯芋頭南瓜等雜糧主食、西點麪包牛奶應有盡有!尤其表揚一下餐飲部趙俊辰,幫忙找座位、端餐食,服務熱周到!還有服務管家張鵬霞,貼心準備了小童拖鞋和牙具!
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Response from Property: 尊敬的賓客:您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們非常開心,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,期待您的再次光臨!祝您生活愉快!
117571****
Superior Room (2 Beds)
Stayed in Jul 2025
Family
11 review
10/10
Outstanding
Posted on Aug 2, 2025
酒店坐落於白馬寺公園,屬於現代園林式酒店,規模宏達,風景優美,設施一流,有現代化的游泳池和温泉設施,適合家庭度假。管理和服務也一流,園林綠化,環境保潔,樓層管理服務人員配備都很充足,且熱情大方。
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6/20
Response from Property: 尊敬的賓客,非常感謝您抽出寶貴時間分享對我們酒店的細緻點評!看到您對酒店的認可,我們由衷地感到欣喜。酒店坐落於白馬寺公園之中,正是希望能將現代園林的雅緻與自然風景的秀美融合,為每一位賓客營造舒適愜意的居停環境。優美的環境及完善的設施設備能為您和家人的假期增添樂趣,是我們最開心的事。我們始終相信,優質的服務源於對細節的堅守,能得到您 “一流” 的評價,是對全體員工最大的鼓勵。再次感謝您的肯定,我們已將您的好評分享給團隊的每一位成員。期待在不久的將來,能再次在白馬寺公園的景緻中與您相遇,為您和家人帶來更完美的度假體驗!
M350371****
Superior Double Room
Stayed in Sep 2025
Family
3 review
9.7/10
Amazing
Posted on Oct 6, 2025
游泳館的工作人員王紫婷妹妹,服務特別貼心,昨天我們游泳時候幫我們倒熱水,拿浴巾給孩子披,想特別感謝一下。另外,我們碰到的其它工作人員也都特別敬業,服務棒棒噠!點贊[抱拳][抱拳][抱拳]
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Response from Property: 尊敬的賓客,您好!非常感謝您選擇入住鳳城國際酒店。鳳城國際酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求。鳳城國際酒店期待您的再次光臨!
Jane
Superior Room (2 Beds)
Stayed in Sep 2025
Traveling with friends
20 review
10/10
Outstanding
Posted on Oct 20, 2025
跟閨蜜來晉城旅行偶然入住 酒店設施齊全 工作人員素質都很高 接待客人熱情周到 房間設施符合五星級標準 早餐品種齊全 營養美味 推薦給想要入住的朋友
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Response from Property: 尊敬的賓客,您好!非常感謝您選擇入住鳳城國際酒店,以及對酒店服務的肯定。 我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您再次選擇我們酒店!真誠期待您的再次光臨!
M260038****
Superior Room (2 Beds)
Stayed in Sep 2025
Family
1 review
10/10
Outstanding
Posted on Oct 7, 2025
一家人出來玩,選擇的鳳城國際酒店,不論是房間,景色還是下午茶,早晚餐都很不錯。因為是中秋節還收到了月餅和手寫卡片,非常貼心,有機會還會再來住的。
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Response from Property: 尊敬的賓客,您好!非常感謝您選擇入住鳳城國際酒店。鳳城國際酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求。鳳城國際酒店期待您的再次光臨!
M34946****
Panorama Cozy Capsule
Stayed in Jul 2025
Family
5 review
10/10
Outstanding
Posted on Aug 24, 2025
酒店佔地廣闊,房間面積大,設施齊全,酒店外部環境優美,有山有湖,空氣好,還有游泳館乾淨衞生,泳池温度適宜,帶孩子游了兩次泳,游泳館李甜甜細心提醒孩子穿拖鞋小心滑倒,孩子餓了秦嘉誠也提供小池餅乾 服務很好
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Response from Property: 尊敬的賓客:您好!收到您如此高度的評價,我們整個團隊都倍感欣喜與鼓舞!鳳城國際酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求。鳳城國際酒店期待您的再次光臨!
_M1346681****
Superior Room (2 Beds)
Stayed in Aug 2025
Family
7 review
10/10
Outstanding
Posted on Sep 29, 2025
入住首日雙人下午茶: 房間特別乾淨寬敞,酒店在白馬寺山公園裡,環境特別好,服務人員訓練有素,服務周到,早餐很豐盛,非常滿意,性價比超高的酒店,推薦!
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Response from Property: 尊敬的賓客您好,非常高興從您的留言中得知給您留下如此美好的印象,希望您未來可以繼續關注鳳城國際酒店,並將以後入住時的更多感受和體驗告訴我們,熱忱期待您的再次光臨!
Leba?
Panorama Family Capsule
Stayed in Jul 2025
Family
10 review
5.5/10
Posted on Aug 16, 2025
非常差的體驗: 1、家庭房一大一小的床,拖鞋也配的三雙,可牙刷杯竟然衹配了兩個, 2、房間無法反鎖,找了保安過來研究了半天最後需要合兩人之力將門上提才解決, 3、早餐餐廳下樓的樓梯設計有巨大安全隱患,雖然酒店安排專人站那提醒,依然腳踝腫了, 4、衞生間台盆上的空調出風口漏水, 5、辦理入住的時候很好,有人來幫着拿行李,退房的時候沒有人來拿行李,提醒後來人給我三個行李箱拿了一個,因為入住的是草地上的太空艙房離馬路很遠,所以不得不提着沉重的行李箱步行走很遠的路, 6、最離譜最離譜的是,由於是電熱水器,儲水量太少無法連續洗澡也就罷了,可噴頭出水量太少了,根本無法洗澡,水衹能順着噴頭往下流,根本噴不到人身上, 7、同樣最離譜最離譜的是,投屏電視根本沒有接入電視信號,衹安裝了類似優酷愛奇藝這樣的客户端,意味着你要看電視必須有VIP賬户,而我有優酷的VIP發現也沒法看,因為裏面絕大部分都需要SVIP。
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Response from Property: 非常抱歉給您帶來了如此糟糕的入住體驗,您反饋的每一個問題都讓我們深感愧疚和自責。對於您提到的問題,我們會立即安排專人逐項核查整改,從設施維護到物品配置全面排查,確保不再出現類似情況。同時,我們會加強員工培訓,優化服務環節,您的詳細反饋對我們來説非常寶貴,它讓我們清楚地看到了自身存在的嚴重不足。我們會認真對待每一個問題,全力改進,努力提升服務質量。再次為給您帶來的不愉快深表歉意,真心期待您的再次光臨,感受我們服務的進步,祝您生活愉快!
_CFT010000000085****
Japanese-style Bungalow
Stayed in Sep 2025
Family
9 review
10/10
Outstanding
Posted on Oct 3, 2025
超出預期,房間乾淨衞生,大環境特別美,適合安靜度假,早飯非常豐富,因為雙節還送了月餅,表揚一下小申,有求必應,服務很用心!
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Response from Property: 尊敬的客人,您充滿熱情的稱讚讓我們激動不已!能得到您這樣高的評價,是我們無上的榮耀!您的認可,是對我們所有努力的最好肯定!未來,我們將持續優化度假場景,豐富休閑活動,提升服務品質。期待您再次光臨,在這裏開啟更多悠然閑適的度假時光!