Jessicafromsz
April 29, 2025
Facilities: Standard facilities of Atour
Hygiene: Not bad either.
Environment: The lobby is well designed, with a terrace bar, a book bar, a refrigerator selling ice cream, and a beverage vending machine. Although small, it has everything.
Service: Not bad either, the service staff will take the initiative to greet. They will also help solve problems.
卩.S. The most impressive thing this time was that someone quarreled at 10:30 pm.
We were about to go to bed, but we heard a quarrel from the head of the bed, very clear and word by word. So we naturally thought it was the guest in the next room. As a result, when we opened the door, we found that the sound from the opposite door was louder. It seems that the ventilation system spread the sound to our side. Here is a 5,000-word complaint about the ventilation system!
The couple who lived opposite the door, who had never met but heard the sound, quarreled so much that even the children started crying. And the lady may feel that she is too wronged, and her voice is getting louder and louder. Here is a 10,000-word complaint about the opposite door!
I called the front desk and asked them to come to solve it, but the guest did not open the door. I don't know how the problem was solved later, because the front desk sent me earplugs, which I quickly put on and went to sleep. I declined their offer to change our room, and I didn't notice whether any security personnel came up with me.
Logically, there should be security personnel in the hotel at all times of the day and night. In addition, if you encounter a very troublesome guest, can you ask the police for assistance in addition to the security personnel? The solution to the problem should be determined by the rules, not by who has a bad temper, right?
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