The Roomy Lodge, Murree

It was our second stay after three years was disappointing. The property lacked management presence, staff were unprofessional and untrained, and furnishings were worn out. Breakfast was basic but acceptable, though understaffed. Parking was unsafe, leading to vehicle damage including our truck. Overall, the company appears more focused on expansion than on maintaining service quality and property standards.

It is one of the worst hotels ever that you’ll visit, they show you different but will provide you with totally different tacky room with dirt on the bed and table and you will regret your stay, I went there with my wife and we could not sleep all night because of the mattress and it was worst.

I came to roomy lodge for a peaceful and relaxing stay, first of all I booked 3 balcony view executive suits and received only 2 balcony view suits despite being charged for 3, then after some overcharged payment disputes with the incredibly rude staff, I finally went to sleep only to be repeatedly woken up at 1 AM by incredibly loud guests and the cries of children in the hall at the middle of the night. I called reception and let them know of the situation several times upon which twice I was hung up on. It was only after I took the situation in my own hands that i was able to quiet down the guests & their children for 30 mins. Even ignoring the incredibly loud constant wail of children in the hall this hotel is an absolute mismanaged mess from the incredible rude staff to the unhygienic situation of the rooms. If you’re looking for a peaceful vacation then stay away from this property.

Good room size and cleanliness. Parking available for free. Nice warm room. Good breakfast. Highly recommended and I will definitely stay again in any Roomy chain hotels. Full marks to the management as its evident that they understand hospitality unlike 98% of other hotels in Pakistan. There is a big gap in hospitality industry in Pakistan waiting for a good chain like Roomy to fill it in. You either have expensive chains like PC or some below average hotel where they dont even want to clean the inside of a WC properly. Apparently rooms "look" clean but when you look closely then you notice that maids or cleaners have actually hidden rubbish out of your sight inside the room somewhere and did not bother to clean less obvious places or corners at all. I noticed that its every hotel I have been on my recent tour of Pakistan Northern areas. Roomy hotel in Murree was a pleasure to stay in but sadly they are not yet present in Northern areas. So you either pay $240 a night for PC or Rs 4000 for an uncleaned room in any other hotel.