Hotel Le Soleil

Booked this hotel for a family holiday in May 2025. Positives- The hotel is spotlessly clean. Good location with a terrific pool and bar setting. Bar and pool area recently renovated and very smart. Most of the staff are very friendly, we found Bruno (restaurant manager) , Diana and Chiara (restaurant team) to be lovely and friendly, very efficient. Also the pool staff and the main bar staff are very nice. The restaurant food is generally very good, you chose from the menu at breakfast, what you wish to have for evening meal. Bruno manages this and works very hard , but always with a smile on his face and a laugh and a friendly joke. Cleaners / house keepers always do a fantastic job in the hotel rooms. Not so good- stuff that could be better. Every thing is an extra charge to your room and it is particularly expensive. A large beer (less than a pint) €6.50. Sunbeds around the pool €20 for a couple (2 persons) . €12 for sunbeds on the beach infant of the hotel (2 beds and a parasol). Reception staff are not particularly friendly or helpful (this seems to be a culture thing set by the reception manager). Rooms are aged, small and basic. No kettle , no glasses for a drink, paper thin walls so every little noise from the adjoining room can be heard. If you book with Jet2 you will get a basic, standard room with a road side view. If you ask to upgrade to a side seat view €15 per person per day. Access into the hot on arrival is a problem as lots of steps with heavy suitcases, there is a garage entrance lift but until you have a room key card you can’t access it ( needs to be addressed by management). In May the resort is super quiet , most bars and restaurants closed and not many folk around so not much to do in the evening. We did lots of trips, Venice , Sirmione , Verona etc which were fantastic tasters of the beautiful Italy. In summary , the hotel is good. Could be better and quite expensive. Some small management interventions would make all the difference.

Just arrived at the hotel this afternoon. Very excited to come to Lido de Jesolo. We checked in and were allocated probably the worst two rooms in the hotel. First floor (101 & 102), really small and over looking the busy road with no sunshine. We respectfully asked if the rooms we had been selected we what we had booked (as we we thought we had booked two rooms with three beds a balcony or terrace with a limited sea view. Apparently because we have booked our holiday with the UK’s Jet2, they only allocate the lowest grade rooms to their guests, please be aware of this. After a very being make to feel very awkward by the reluctant to help reception staff. We asked if we could pay to be put in nicer, better located rooms. We were shown two other rooms by a very nice young concierge gentleman. And advised the reception team that these rooms were much better than the rooms we had been given. We were asked to pay a further €15 per person per night (4 of us staying 11 nights) which we have paid as the rooms were so disappointing. We were advised that these new rooms weren’t quite prepared by the services team, and asked to come back later and that our luggage and possessions would be taken to the new rooms. We came back later after collecting our keys to find no luggage and had to go again back to reception to enquire about the whereabouts of our baggage. Again felt as if we were unwelcome. The bags were still in the old rooms so we shifted them ourselves, my wife and I as my parent are both 80 years old and need a little help. New rooms are at best average, small and basic, and shaded. Please consider other possible hotels where you know what to expect and that the hotel actually provides a welcome and a level of customer service. The most sad thing of all is that our holiday is to celebrate my father’s 80th birthday in august as he and my mum came here for their honeymoon some 55 years ago. So we all feel quite deflated. Let’s hope Lido has more to offer by way of hospitality than the Soleil hotel. Very disappointing to say the least. And for the extra €600 we have paid between us maybe a little better room would have been given to us.

Pool not heated- therefore not usable in April