Hanan cheng
October 10, 2023
The landlord did not tell me how to check in in advance
Thank you very much trip.com for always helping us with inquiries and caring.
On our arrival, trip.com conveyed that the keys were in the basement mailbox
As a result, there was nothing in the mailbox.
We wait outside for 1 hour
Later I wanted to go directly to the room and have a look.
It was only after I left that I realized that the door was not locked at all.
There is a pile of sheets on the sofa
There is no water in the room, and water will not be available until evening
The water comes out gray
No one answered the phone number provided by the landlord.
until 23:00 in the evening
Someone punched the door directly
Only then did I find out that he was the one who helped with the cleaning.
I got the key through him and had a phone call with the landlord.
There was no apology during the process
My only thanks to trip.com customer service for actively caring about us, thank you Raven and Liu
Original TextTranslation provided by Google