Best Western Plus Capital Inn

The hotel is located just off Hwy 54 with easy access. Checking in and out was fast and easy. The staff was kind, courteous and helpful. The breakfast was amazing with great coffee, a variety of hot foods and especially waffles. My room was clean, the bathroom did have a few hairs from the previous person but altogether was fine. I would definitely stay here again.

Stayed here for 1 night, July 20th, as we were driving through. Check in was fast and the girl at the counter was friendly. Wanted to pay cash but had to charge my card until check out. This made me a little nervous but everything worked out fine. Rooms were large and clean. Breakfast had great options for our family. Would stay again if in the area.

When we first arrived, the room given to us was not cleaned so we had to lug all our stuff back to the lobby from upper floor. They put us in another room. When we walked inside, the air did not work and room was hot. They had to look for maintenance guy to fix it. The remote did not work unless you stand directly in front of the tv and put it a foot away from tv. That defeats the whole purpose of having a remote! Then worst thing happened at night at 10pm. My son was about to sleep and he called me to look under the sheets in the bed. There was a wet spot under the blanket. When we lifted up the fitted sheet, the mattress topper under had a huge wet yellow spot in the middle! Disgusting! It looked like whoever slept there the night before peed in the bed and housekeeping did not clean and replace topper but only changed the fitted sheets. I went across the room to the to call front desk and the phone in the room it does not work!!! I plugged and unplugged, nothing. I told my son to put on his shoes so we can walk to the lobby. There was only one person working that night and she was apologetic and shocked. She came in to remove the sheets and sprayed lysol on the mattress and just put new sheets on. She said she wasn’t sure what housekeeping usually does when someone pees on the bed, and brought the lysol. We were not offered a new clean room. So my kids basically slept on pee bed!! It was past 10pm that night and we had nowhere to go. We complained the next day and they just slightly discounted our rate. With that horrible experience we should have never been charged at all. That was the worst stay at a hotel we have experienced. We will never stay there again! Save your money and book somewhere else!

Hotel is next to the highway, so expect to hear traffic. My toilet was clogged up on arrival. The elevator was not very clean, which made me wonder what else wasn't up to clean standards. Front desk wasn't very inviting. Overall, I wasn't really impressed and wouldn't stay again.

We always stay here when visiting Jeff City. Always a great experience!

Amazing stay!