Madeline V
March 15, 2024
If I could give this place zero stars I would. I booked in December like a little bit after Christmas. Do not book through *******, do not book here ever. This place is horrible and they will scam you harshly. First of all I'm not a confrontational person. I'm usually very lenient. I had been traveling 15 hours and my car broke down so I had to have it fixed at the Firestone next door. By the time we found out it wasnt going to be fixed, I was almost 48 hours without sleep. I booked this hotel for 90$ with *******. When I got in the hotel to stay in my room with my husband and 2 month old son, the "owner" at the front told me there would be an additional upcharge of 100$ for the rooms "expenditures" I asked what the expenditures were and he said it was if I "stole a pillow". So I tried to pay for it with the card I used for ******* since he said I could only pay for it with a card with the same name as on Expedias website. I tried and he told me my cashapp card wasn't a bank card. It works through Sutton bank so I know that's false. I then asked him for a refund and he told me the same thing. That it wasn't a bank card and I'd have to contact *******. Well I did contact ******* later. And they called the same hotel and asked him if he wanted to give me a refund. He said "no" for the same reason. Even cashapps bank said he could've easily done the refund, but he didn't want to. He just wants money. Do not book here. Book next door. It may be like 10 extra bucks but it's worth it. ******* will not refund you because they'll just ask the owner for it anyways. This was a waste of 90 dollars and a huge waste of time.