Guest User
October 6, 2023
It’s old and musty, first floor is actually below the parking lot or “garden level” which I don’t think is safe. But the real problem is the management. I stayed for a long weekend and they double charged me for no showing on a second reservation. While I was staying with me. The manager wouldn’t speak directly with me at all, it took me calling 20 times a day for 5 days straight before I could even get someone to answer to resolve the issue. And they still charged me $35 in cancellation Fees for a reservation I didn’t make. I was already staying with them, and not one employee or manager thought to check if there was some kind of mistake. I called Wyndham corporate and they only had proof of my original reservations, so how did this second one get made? I didn’t make it but they still charged me and i had to really fight to get even a Portion of my money back. They refuse a total refund because I no showed. I was already there, I didn’t make a duplicate reservation, how could i have possibly cancelled a reservation I didn’t Know existed? Terrible service and a shady manger. They also own the quality inn in Janesville, so I wouldn’t stay there either. I’d sooner sleep in my car, cheaper, cleaner, and safer.