Hotel Livvo Jandía Golf

-Pool area is good however not open til 10am which is fine if you don’t have children but what are you supposed to do with a child that’s been up since 8am? You do find people will que at the gate for a sunbed near 10am. -Pool bar not open til 11am which is quite late in my opinion, soft drink machine isn’t turned on til then either so water only until then or you can get juice out of one machine in the restaurant. Always just one person behind the bar which just isn’t enough, the one person is always ran off their feet. The hotel is fairly clean but mess around the pool & bar area not cleaned up for long periods of time. -Rooms are nice and decent size but paper thin walls / no soundproofing. We had to move due to a screaming child next door waking us up every day at 7am, we had enough by day 5. Our new room was much better but at a cost of poor aircon, non working fans (which we were told don’t work in this block (2) they are just for DECORATION) and a non working phone to contact reception (what if we had an emergency??) all of which was reported on more than 5 occasions. We asked for some bedding for the sofa bed but was told no one was available to bring any so we ended up dragging the mattress into the lounge area as the aircon was slightly cooler in there -It can get very windy/chilly in the evenings so bring a jacket -Themed restaurant wasn’t open until we were a week into our holiday, it’s only open weds-Fri and you can go at 6:30 or 8:15. The food is much better than what you can get at the buffet, carbonara 10/10. It is still a buffet style and help yourself to drinks, no table service in either restaurant. Shame they can’t have same standard of food in the other restaurant -The entertainment team are lovely & friendly, Hakim in particular -The entertainment itself isn’t amazing but the main issue is there being not enough seating for the amount of guests -Hotel is mainly Spanish & German guests -Food is poor, not much choice, same stuff repeated lunch & dinner just in a slightly different variation if they could be bothered. The pasta is usually dreadful, overcooked & bland. They do have some nice hash browns at breakfast and good pizza at the snack bar. Self serve your own drinks in the restaurant, no wine glasses or pint glasses though -€8-€10 taxi into town, there is a shuttle that goes to the beach at 10am and returns at 5pm (apparently), we got the shuttle in but weren’t told where to get it back. No shops near the hotel so get snacks in town, there is a small fridge in the room. -There is a WhatsApp number for the hotel but don’t bother with that as you don’t get a response. We raised several complaints over the course of our 10 days and none of it was rectified, the staff don’t seem to care at all. Overall once improvements have been made this hotel could be a 4 star but at the moment it’s just about a 3. We paid a lot of money for this holiday and it’s unfortunately just not up to standard.

Rooms lovely, beds very comfortable. Food is great. Bar service is awful only 1 person working the bar in peak times so you have to wait forever to get served, massively let's the whole experience down.