Vivanta Katra Vaishno Devi

Ambience & Location: The property’s serene atmosphere and scenic mountain views were frequently appreciated. Guests highlighted its peaceful location near key pilgrimage points, with shuttle services to Ban Ganga as a convenient feature.

I recently stayed at Vivanta Katra Vaishno Devi during my trip to the Vaishno Devi and overall, it was a pleasant and peaceful experience. The best part about this hotel is its location — it’s away from the hustle and bustle of Katra town, making it feel like a serene retreat. At the same time, you don’t have to worry about getting to the yatra starting point. The hotel provides complimentary pick-up and drop services to Banganga and the helipad, and the rides were surprisingly very comfortable and punctual. Check-in and check-out were smooth and hassle-free, which I always appreciate when traveling. The rooms have definitely improved since Vivanta took over — they feel much fresher and more comfortable now, with none of the mustiness I’ve experienced in the past. It's clear some attention has gone into the room upgrades although carpets in room are still smelly and dirty. That said, there are a few areas that need improvement. The common areas seem a bit tired and could use maintenance and better upkeep. I also tried the spa, but unfortunately, the spa rooms were not clean and had an unpleasant smell, which made the experience worst. The whirlpool took ages to start, and the pool area could also benefit from a bit more care. There were broken glass at bookshelf in activity area. There is an urgent need for some well trained staff from other Vivanta/taj to upkeep these things apart from the old staff from country inn. Despite these minor drawbacks, I’d still say it’s a great place to stay in Katra if you’re looking for comfort, peace, and convenient access to the shrine. If they improve the spa and common areas, it would easily be a 5-star experience.

Great place to stay their in room dining service is just Great...must try dal makhani and rajma Special shout out to Gulshan,Poonam, shivani,karishma &ravi