Hilton Vacation Club Greensprings Williamsburg

I love the amenities and friendliness of the staff. The patio furniture could’ve been more tidy and the connection was a little poor but overall a great experience every time I go.

Two good areas, the outside pool has excellent access for those with disability and for kids. A lot of activities on site. But overall experience will probably stop us from going back. We reserved 2 units for family with 1st floor units because of disability. At check in they said units in different buildings. Told them that would not work. They said could have same building but 2 second floor units. Explained again about need for at least one unit to be ground floor. She gave us the room keys, we got to units, both on second floor. Back to check in. Another staff said he could give us two units in same building, one unit ground the other downstairs. We got there and the units required going up 10 exterior steps or about 150’ ramp. At that point we realized Gilton was just not getting it and we stayed with the units. Though 4 days for my wife walking the ramp a couple of times a day in 90+ degree heat. Downstairs room dusty Daughter in Law had to dust entire unit. The outlets on two walls in kitchen didn’t work, called for maintenance. Maintenance could not fix outlets, not sure of the problem. Problem was simple, GFCI outlet in kitchen is bad, needs replacement, not on, won’t reset. They could not figure that out. Called for extra coffee packs, offered to pick up, they said would deliver, never got them. TV guide on set did not give the right channels for programs, guide would say channel 53, show was on 46. We have stayed here a number of times when operated by another hospitality company and it was operated much better.

Ground level unit was crawling with bugs and centipedes. Carpet was dirty. Water was leaking in the bathroom. Will never stay there again.

My wife and I chose this property due to its proximity to an event we were attending in Jamestown. We booked it months in advance so the price was right. Our check-in went fine and we braved the obligatory time share pitch and made our way to our unit. One thing to note is that there are no handrails by the stairs that approach the unit from the parking lot and on the inside stairs a handrail on one side only. When we got inside we noticed there was no coffee in the unit. A call to the front desk resulted in a quick resolution. In the master bathroom, one of the sinks was nearly entirely clogged. The toilet also ran (needs a new ball flap) but I secured it and it held for the duration of our stay. We couldn’t locate the controls for the fireplace and there was a bit of a dingy feel to the place, lamp shade broken crooked etc. on the plus side the bed was comfortable, both showers had good water pressure and it was amply serviced with towels. We didn’t use the facilities so can’t really comment on those, the pool looked nice and spacious. Not sure I would stay here again. There are worse places but definitely nicer places as well. It was spacious so might be good for a family on a budget. Not really my cup of tea.

Our family selected to stay here for a few days based on location and fun activities. We checked in to find an overbooked situation and were redirected to a hotel 45 minutes away in a different city. Also our two bedroom was rebooked as two full beds. When we returned the following day as instructed, we were met with unpolite customer service. We requested to speak with management given our situation and were lied to and told a manager was not on site and no contact information by phone was available to us to address our issues. After further discussion, a manager suddenly appeared who was very kind and assisted us in mediation. We spent one night in a very outdated room and the following day, a main water line break resulted in us having no water. Thankfully we were checking out. I feel sorry for those people who chose this place for an extended vacation. One good thing though- the bartender at the cabana by the pool was very very nice and helpful while we waited out this unfortunate fiasco. Don’t stay here. Perhaps it will improve when management works hard to improve the service as promised