Guest User
November 22, 2024
Do not stay at this hotel if you value your sleep. We requested a quiet room and were assured at checkin that this would the case. On first night we had very loud music from a wedding keeping us up. We called the duty manager and were assured that latest by 11.30 to 12 the music would stop. It was only after we relentlessly complained that the music was stopped at 1.30 am. During this time we were presented with multiple excuses. Day 2 met with another duty manager to gain assurance that we would not be disturbed again, that there is no event etc. However in the evening there was loud noise coming from the room above us. After many phone calls we learned that there was a kitty party taking place above us. We had to move in the middle of the night. Upon checkout no apologies, no attempt by general manager to contact us. Happy to take your money, but don’t care about your well-being. Staff do not find out what the real issue is and provide generic excuses.