Hotel Kings

staff is not trained they don't know how to talk to the guests in the morning we want water but no one is picked the call

Hotel Kings is a grand name b it sadly, the hotel itself fails to reach a kings status! I initially wanted a room at the nearby AB Clarks Inn, but they were fully booked up. At Kings, I asked for their best room and they offered me this one. Initially looked excellent, for India anyway. Huge room, queen sized bed, huge bathroom with very hot powerful shower. Nice chaise lounge by the large window looking out to a view of the Grand Trunk Road. Now the nitty gritty. The window frame was badly fitted and had a gap alongside where it opens, which meant that noise from the street was coming into the room, plus a cold draught if you were sitting on the chaise lounge. Very bad. The window glass was filthy on the outside and inside, the window frame was covered in dust. The paintwork was chipped in many places and wear stains ***** the walls. The bathroom although large with lashings of hot water failed as well. The large glass shower screen needed cleaning properly as there were mucky stains on the bottom edge. The main fail in the bathroom were the towels. Only two large towels were supplied, which were well used and old and rough on the skin, not fluffy like they should be. No hand towels so I had to use the huge towel to clean my hands and face. They need to provide new towels at least, for the price they charge at the hotel. Come on, guys! There is a restaurant onsite and the food is good, huge portions of it. Outside, where there’s a parking area, is partly used as a trash site, with heaven knows who piling bags of trash. I don’t know whose responsibility it is to clear that area, but surely the hotel should take the initiative and at least clear its own frontage?

Hotel staff is not supportive, i have to take my luggage also by own from room to hotel entrance and hotel entrance to room. Also manager not supportive in requirement of things for tea, breakfast and bedsheet also