Hotels in Gajah Mada, Jakarta

Review: 5-Star Hotel Stay – Mixed Experience. I recently stayed at this 5-star hotel Aug 2025, which, despite its grandeur, is showing its age at nearly a decade old. The property retains an elegant charm, but certain aspects left me with mixed feelings. Room and Cleanliness: The room was impressively spacious, a highlight of the stay, with a bit old decor and ample space to relax. However, the cleanliness was average at best. While the surfaces appeared tidy, there were noticeable signs of wear, and the pervasive smell of cigarette smoke was a major downside. I had specifically requested a non-smoking room through Trip.com and reiterated this during check-in, but was informed that no non-smoking rooms were available. As a gesture, the staff upgraded me to a higher-tier room, which I appreciated, but the cigarette odor was still strong, lingering in both the room and the hotel corridors. This was particularly disappointing for a 5-star property. Service Issue: To address the smoke smell, I called room service to request an air freshener. After waiting 30 minutes with no delivery, I had to call again. The second time, the staff promptly delivered it, which helped slightly, but the experience felt inconsistent with the hotel’s luxury branding. Amenities: On a positive note, the breakfast was exceptional—diverse, mix of local and International cuisine. The swimming pool was another highlight, well-maintained, and a relaxing spot to unwind with an indoor and outdoor scenic view. Overall: While the spacious rooms, fantastic breakfast, and nice pool were highlights, the cigarette smell and inconsistent service detracted from the experience. For a 5-star hotel, I expected better attention to cleanliness and guest requests. I’d recommend this hotel for its amenities but urge management to address the smoking issue and improve service responsiveness to truly meet 5-star standards. Rating: 3.5/5

The location was really decent and it's near a bus stop for us to bypass traffic using the bus to central. Its located at Harmony exchange which houses good eats. Lifts were pretty slow and when we were there, there were three days when there was a school tour group which really hogged the lifts and we couldn't get to our rooms. I felt the sheets weren't changed and the floor was dusty I had to mop it myself - despite asking for the rooms to be cleaned and sheets changed daily. This can definitely be improved if the staff were monitored to do their cleaning properly

In an old district, but the hotel was surprising clean and new looking. Very comfortable bed and pillows!

This was my first time staying at Mercure Jakarta Kota. While the hotel is not new or luxurious, it offers all the essentials for a comfortable stay. The room was clean and well-maintained, and I was especially impressed by the soundproofing between the room and the corridor — very well done. There was still a bit of noise from outside, but nothing too disturbing. The location is also convenient — it’s about 1 km walk to Chinatown, and getting a taxi is very easy from the hotel. Breakfast was quite local in style, but still decent and satisfying. The staff at breakfast were all very friendly and helpful. Housekeeping did a great job during my stay. The bathroom is a bit old, but everything worked perfectly, including hot water and water pressure. The only real drawback is the elevator, which feels a bit outdated. However, considering the overall value for money, this is easy to overlook. Overall, I had a very pleasant stay. I was satisfied with everything and would definitely return next time I’m in Jakarta!

The hotel is pleasantly maintained. The air conditioning is odor-free, and the bathrooms are clean. There's also a BRT bus stop nearby, making it convenient for traveling.

upside: rooms are simple & functional, good for a short stay or a relax respite fm travel/ work, light on the pocket downside: no restaurant Overall: good budget hotel with friendly staff

The hotel is really nice.... It's like a cozy classic hotel... Good service... My suggestion is don't take breakfast because it's not a buffet like in hotels... But overall it's good, there's also Netflix... It's cool in my opinion

This is probably a relatively common fast hotel chain in Indonesia. It is an affordable choice in Jakarta, a city not known for tourism. However, in the actual accommodation experience, there are still many unsatisfactory aspects. First of all, in terms of location, it is next to the busy Mangga Besar Street and close to the main traffic road Hayam Wuruk/Gajah Mada. It is very convenient to take the express bus to various stations along the way. This area is also quite lively but a bit messy, and the sanitation of the streets is not very good. In terms of hotel hygiene, there are no major problems in the experience, but the sheets with holes are not good and the white putty walls are too dirty. There are big problems with the room facilities. Many budget hotels have not done the most important things well: the sound insulation of the outer window is too poor. Mangga Besar is still very lively at night, with a lot of traffic. As long as the noise is a little loud, you can hear it clearly in the room, which must have a great impact on people who sleep lightly; the amount of hot water is too small, and the temperature is not enough, it can only reach a state of warm water for washing; and many equipment in the room cannot be used normally, such as the phone is silent and you have to go downstairs to find the front desk, the password box is closed and the front desk said it cannot be used, the shower part in the bathroom has a hole in the wall but for some reason there is no shower curtain installed, and the dry and wet separation is useless. Of course, there are some good places in the hotel, such as the breakfast is quite good and has distinct local characteristics, the service staff are also very friendly and their English level is relatively good.

Have a great stay here! The hotel provided all basic amenities, and the staff cleaned our room every day. The beds were comfortable even though they were making some noise (old bed frame, I believed).

Facilities: New furniture. Safe provided. Cleanliness: Newly renovated. Environment: Restaurants line the basement floor. 24-hour laundry service across the street. Pick up your clothes after 3 hours. NT$60,000 for under 3kg. NT$45,000 for 12 hours. Service: Daily linen change.