Guest User
January 1, 2025
Pathetic! pls stay away.Not value for money. Im totally disappointed with the hotel royal orchid central jaipur. The room they have given in sixth floor was in a bad condition. The rooms and toilet were not clean, full of stains, broken fixtures rusted areas in toilet. Hotel reception told us they will provide another room. The hotel person told us it was not cleaned properly. we were given another room in seventh floor and i went and looked while my tired mum was sitting in sixth floor as she wanted to have a sleep after a busy day and late check in.Attach the pics. Bad condition for second room also due to broken and stained walls, broken fixtures and un clean floors. Hotel advised me they are totally booked out night and no other options are avaialble. we had no other choice but had to sleep there. i asked for ice and the hotel charged 50 inr for a bucket of ice. my experience turned bad to worse when i went to take a shower.. The toilet not clean and it was infested with cockroaches. Attached pics and video. i got out of toilet and went to sleep and i found bedsheets were not clean and dirty and some insects were there.. i had three nights booked.Next morning i checked out and they are now not refunding the fees. This has been a terrible night for both my old mum and myself. This is not a 4 star hotel based on poor customer service and conditions of the room and cleanliness of the rooms. Totally disappointed and ruined my holiday.