Residence Inn Jacksonville-Mayo Clinic Area

Husb. is Mayo Clinic patient. Had Outpatient Surgery at Mayo 7/20/2022. Arrived at hotel.. very close to Mayo, with our 17 yr. Jack Russell. Stayed two nights. Excellent facility. Clean, quiet. Studio room had full fridge, microwave. Sitting area and desktop were very convenient… and the walk in shower had safety features that weren’t glaring. The bed was sooo comfortable. The am breakfast was terrific! Hot waffles, eggs, oatmeal, fruit., Coffee! On a 4 am doggie out, the staff was cleaning the already spotless floor, happily listening to music and making sure things were in order for the day. The outside pool area is private and I wished there was time for a swim… maybe next time! And there will be a next time! Gracious hospitality made an anxious situation very calming . ThANKS!😋

We have stayed at 3 Marriott properties in the past 5 months in the same area. A 3rd party made the previous reservations on the last 2 stays, and they were not at this property. Those stays and previous hotel stays is what I would compare this stay against. This property was clean on the outside and the inside! I felt ok when I walked without shoes or socks on vs the other Marriott properties in the area I didn't want to take off my shoes. The staff from check in to check out were all pleasant and showed a cheery smile. This is what one would expect out of the hospitality industry; but we all know that is not what really happens. Let's chalk this fabulous stay up to management for keeping the hotel on a great track!

Great staff at the front desk. Always well taken care of here. Nice rooms, good cleaning staff. They stopped putting Fox Fake News on in the lobby, yay! Easy access to Mayo Clinic and much nicer and newer than the Marriott Courtyard at the Mayo grounds.

Finally! a property that lives up to Marriott standards. The high cleaning standard and calm atmosphere is evident from the moment you walk in the door. The staff is top notch! The room was well stocked with clean towels. The sheets were fresh and clean, the pillows were clean, and the duvet was actually white! As the week went on we noticed floor tiles that had popped up in our room and corners that needed to be caulked, but those are minor things compared to the quiet clean environment we enjoyed. This property is close to Mayo Clinic and has a shuttle back and forth. The hotel is connected with people who can help out if you need in-suite care during clinic procedures. The hotel even has a lounge on one of the floors where you can relax, and regroup after a procedure. A large guest laundry room is available. Complimentary breakfast is available. The bar counter has light dinner options available in the evenings from 5-10. Would definitely stay here again!!

I'm a Gold level Marriott member so I write this with genuine disappointment, especially as outside of this event this was mr new 'go-to' hotel when I needed to come to Jacksonville for medical at Mayo. I'm in my 2nd of a 2 night stay. I had a had a medical procedure this morning which required putting me under. I returned to my room and rested for a few hours and then found the bathroom heavily flooded. I went to the front desk to ask for help and no one was there. I waited and some guy told me to hold on, he'd go find someone. Eventually, a front desk guy named Melvin came out who was unproductive and oddly discourteous in a way that was unearned and about him. I told the problem and after some confusion he was able to contact engineering to come meet us at the front desk. While waiting, I asked him if he could see if there was availability for another room. He said "No, I can't move you until engineering says the problem can't be fixed. Plus, we're pretty full."I said "yes but if you could just check if availability exists as I've just had a medical procedure and am exhausted," a d held up my bandaged srm from where the IV just was hours ago. He then said no, rolled his eyes, and argued with me which was weird because I wasn't arguing with him. The Palmene the engineer arrived and asked my room number, 723, and he immediately told Melvin and me no one is supposed to be in that room as there is a roof leak which isn't his fault because the roof guys hadn't fixed it yet. I asked Mel in if he could now check if other rooms were available? He said no, ot until the engineer goes with me to the room. I asked "why nit just give me a key now to a new room so I could directly pack, switch rooms and then return the key to the flooded room? Palmene the Engineer agreed and started explaining and literally mid-sentence Melvin started helping someone else who randomly walked up to ask a question about parking. I asked Melvin to please resolve one problem at a time and he refused. It was really sincerely weird; rude in such a misplaced way that it was farcical. So Palmene and I went to the room, he immediately knew where the roof leak in the bathroom was, repeated that the room should never have been occupied nor I put in it. He kindly ran to get me new room keys and a luggage dolly so I could pack to move. He returned with them and helped solve the problem and apologized for Melvin acting rudely and unconstructively. After packing and switching rooms I took the dolly down to the lobby and Melvin came up to tell me i could have just it in the hallway instead of nust saying thanks for returning it. This is a flooded room on a medical procedure day exasperated a really incompetent front desk guy with a poor attitude.