Holiday Inn Express & Suites Jacksonville - Town Center

Wonderful hotel! The rooms are always super clean and the breakfast is great! Ashley at the front desk is extremely accommodating and does a fantastic job! Would definitely recommend this hotel!

THE WORST hotel experience I have ever had. Please read before booking! I am still shocked by the treatment we received, the nasty beds and the lack of any apology. We arrived after a 9-hour drive, ready for a place to rest before continuing on to Orlando. The lobby was empty, and when my youngest son (who enjoys filming vacations) was recording the space, Ashleigh came out from the back and said “oh don’t film me,” which he was not even close to doing. I gave her our info and politely asked if any upgrades were available as upper level IHG members we are eligible for. She immediately responds with “No, but I can just check you back out and unfortunately you’ll lose your points since you’ve already checked in, but you can find somewhere else that suits you better.” I was stunned. I told her it was fine, we just like to check. Once we got to the room, I checked the beds and found what looked like blood stains on one side. I went back down and asked if we could just have clean bedding sent up. She asked if I wanted a different room (important later), and I said no need, the rest of the room seemed fine. She came upstairs with a housekeeper and new bedding and said she needed to take pictures to document the issues. As I showed her the stains, she started tossing items from the bed to the desk, breaking a lamp in the process, which she angrily blurted out "well I broke the lamp but that will have to be a tomorrow problem. When the mattress was lifted, she found even more stains and she promptly left without another word. A few minutes later, the room phone rang. I had to step over the mattress which was half way off the bed and on the floor to answer it. Ashleigh said she had spoken to the manager and they thought I would be happier somewhere else, so they would refund my points. I never asked to leave, never even asked for a new room, and was never rude, so this was an odd thing to call to say. I explained we were tired and due to it being the week of July 4th, it would be hard to find another place last minute. I said we’d stay if they could just replace the bedding and provide a mattress cover. She hung up. Moments later, she came back to the room and asked to speak to me in the hallway. She claimed they were now fully booked and couldn’t let us stay because of the mattress stains, that this room is now not sellable. Just minutes earlier she offered us another room, and now suddenly nothing was available? I was dumbfounded. I asked if she could help us locate another hotel and she said they don't do that. We sat in the lobby for over two hours trying to find another hotel. She never once apologized or offered help. The new employee working the desk, however, was so kind and hardworking. He was constantly being sent to check rooms before guests were checked in to be sure they were not occupied. How does this even happen? Meanwhile, Ashleigh openly complained about him to another guest saying he was slow but he is new so she supposed maybe h

Ashleigh Love went above and beyond with ensuring that our stay was exceptional. We were staying because of a family member in the hospital.

Ashleigh Love was so professional and helped make our stay perfect. She went above and beyond for our family. We had to stay for a month because our loved one was in Mayo clinic for an extended period of time.

Very clean and good breakfast

Great location to nearby shopping and restaurants. Staff very congenial and efficient.