Residence Inn Jacksonville Airport

BEWARE !! We stayed one night at this hotel before an early flight. Upon arrival at the airport we realized we left the jacket behind and called the hotel. They said the head of housekeeping would check and get back me. We called 4 more times during the week and never could speak to the head of housekeeping.The jacket had an apple airtag in the pocket so we knew it was still at the hotel. When we returned from our trip on Jan 10, we went back to the hotel to retrieve the jacket. Jonathon the front desk clerk advised us the jacket had not been located. We walked around the hotel “pinging” the airtag and heard the ping from inside the 2nd floor linen room. Jonathon unlocked the door and we could hear the sound coming from inside a locked cabinet. He said the only person who had the key to the cabinet was head of housekeeping snd she wouldn't be in until Monday. I informed him that we lived 2 hours away. Still, no one could open this cabinet The next morning I sent an email to the GM, head of housekeeping, director of sales, Marriott customer care, and director of operations at crestline. Within a few hours of my email, the apple airtag had moved OFF Marriott property and is now on Monaco Drive in Jacksonville I contacted the hotel at 11pm and spoke to Lauren who claimed to be a manager. She said she couldn't do anything until Monday ( today is Saturday ) and they would “get back to you”. I asked Lauren for her titled and full name and she said that she didn't have to tell me this. Lauren became very defensive when I pressed her with our documentation of the event. At this point, we now have to drive back to Jacksonville and file the police report.

Check in was very easy and attendant was very friendly and helpful! Enjoyed our stay!

Nice! Great checkin staff.

Disappointed. Room was not in great condition/not up to what I would expect from a Marriott hotel. The bathroom (shower area in particular) was not that clean and there was extensive water damage around the shower, with pieces of the ceiling damaged and wallpaper coming off the walls. Bathroom and kitchen sink had no hand soap. The sheets on the pullout bed were full of dirt, leaves, etc., and had obviously not been cleaned. Sheets on master bed were itchy and uncomfortable, which made sleeping difficult. The one positive was the staff was friendly, but there were too many negatives to consider ever staying here again.

I stayed her twice in 5 days. 1st time was for 1 night, really enjoyed the place and the staff were really nice and friendly. I asked could I pay cash for my stay when I checked out? Gave them a CC to have on file for any charges etc but my car wouldn't be debited for the 2 night's stay. Went to check out and they had charged the whole stay to my card. Ok I wasnt happy but I had a flight to catch so I left and 3 days later i returned to stay 1 night and pick up my car which I had left in their parking lot. I emailed them to ask where the hotel shuttle would pick me up at the airport? I was told pole 6,just give them a call once I'm there. I find pole 6 and I called and called and called. 7 times I called and they didn't pick up once. I eventually gave up and got a cab that cost 30 bucks. Got into reception,asked was there a problem with there phone as I called 7 times. She said "no I'm on myself" .Your a RECEPTIONIST ?Anyway I won't return. Shame as I did like the place.Plenty of other airport hotels to choose from.

Really liked thos hotel. Location was great,2 restaurants just rigjt outside the parking lot. Staff were fantastic and breakfast was good. Rooms need just a little TLC and tue pool needs the bottom cleaned but apart from that it was a really enjoyable stay. Im die back inbthe area next eeek and im staying there again. That says it all.