AC Hotel Jacksonville St Johns Town Center

I really had nice stay. The hotel was immaculate.  Great location… nice everything. When i say everything… everything! I will definitely be visiting again!

My family and I just spent one night at this hotel while passing through Jacksonville. Overall our stay was amazing from start to end! When we checked in, we got a very friendly welcome from Erica at the front desk. She was amazing!! She gave us two extremely nice rooms. We had a king room on the 4th floor, and a 2 queen room on the 3rd floor. (Rooms 442 and 320) The entire hotel is immaculate. There were absolutely no hidden smells or odors in any part of the property. Everything was so well maintained and clean. The bed was definitely on the firmer side, but I slept pretty good overall! The location is amazing! I love the fact that you’re in the heart of the St. John’s Town Center, which honestly has just about everything. Overall, I would totally stay here again! My family and I were very impressed!!

The exterior and interior can, at first, lead you to believe it's luxury. Here are reasons it absolutely is NOT and you should spend your valuable time and money elsewhere: 1. The check-in attendant was personable and kind. I was thrilled she was our first encounter! That employee, however, was the only knowledgeable, kind, and attentive employee we would encounter on our three-day stay. The other front desk encounters were walking by employees on their cell phones not paying any attention or greeting guests as they were walking by. Every morning, it became an ongoing joke that we'd walk by the front desk and he/she would have no clue. 2.Statistically, at least half of your towels provided will have ***** hair, brown stain, or worse. I say worse because where you would hang your towel to dry in the designated spot, the towel length will reach the toilet paper holder. We asked for more towels the first night. We received towels quickly, but most went to a dirty pile as the top hand towel had a large yellow stain. 3. I called the very first night because I noticed in between the leather bench seats and the wall were a ton of crumbs and lord knows what else. I asked if I could vacuum or have some help. The operator told me that housekeeping was already gone, but that they would make a note to do a refresh the very next day ahead of the scheduled refresh. No other options, just hopeful that whoever would be cleaning would catch these two areas. Left that next morning by 6am