Guest User
August 8, 2024
We came in town for a funeral. Not the best time to visit, but ok. Walked in and received good service from front desk staff. We quickly discovered that this is where things went down hill. The first room we checked in had issues with temperature control. The second was supposedly renovated but was not clean whatsoever. The hardwood floor was completely filthy and you couldn't walk around without shoes or else you'd drag dust and dirt into bed with you. The hallways, stairs, and elevators were the worst we've ever seen. There was remodeling equipment scattered throughout the entire hotel...more specifically in many of the common areas like the stairs, ice machine area, and just outside the elevator. There was also debris and drywall and paint flakes everywhere. When we approached management and staff they shrugged it off and actually stated the situation was out of their hands. We even pointed out an empty chip ag on the floor and they ignored it to our face. Meaning there was absolutely nothing they could do, because they were directed to do nothing about the issues. This last part was the most disturbing. Who told staff to do nothing about filth and dissatisfied customers? Lastly, my wife and I are both Travel Agents and will be contacting the BDM for this location, because this is embarrassing to the entire Marriot brand.