Guest User
February 17, 2023
We are a couple in our mid-60s, and our hobby is to take a national holiday to hot springs. I don't think we will be angry, but this hotel is so terrible that I will mention it. Bad points: ・The man in charge instructed us to put our shoes in the shoe locker after taking them off at the entrance. It was 4pm on a weekday, so there were no other guests. The man who was supposed to put away our shoes and hand over the key, this man looked middle-aged, but he only replied "yes, yes." I question his common sense in speaking to a senior guest. ・We checked in at the counter, and the woman explained the room, bath, and dining locations and times on a piece of paper, but it was difficult to understand. She didn't ask us any questions, and just pointed to the elevator and that was it. There was no information about the emergency exit, so we carried our luggage ourselves and found the room and emergency exit. Concerns about service and safety management Facilities: ・In the lobby, there was a beautiful vase with flowers, and they must have been withering for a few days. ・The room was small and we couldn't stretch our arms and legs. There were chairs, but they were small and made of rattan. ・There was no hot water coming out of the spout of the large bath. The bath is warm and unsanitary because it is not circulated. The outdoor bath is also warmer because it is outside and there is a lot of hair and scum floating in it. It is not suitable for people to enter. Good points: Both dinner and breakfast were colorful, clean and delicious. The explanation of the food by the young man and woman and the timing of refills were good. It is a normal thing in a normal hotel, but I appreciate it here. In summary 1. The front desk is arrogant and the staff's attitude is far from customer service, it is less than businesslike. 2. The facilities are clean overall, but the bath is too unsanitary. 3. The food is perfect in both taste and explanation. Looking at other people's posts, they have been repeating the same thing for several years. Each time, the manager writes a letter of apology, and it is probably impossible to improve in the future. This time, I also stayed overnight at Tamatsukuri Onsen. If you go to Izumo, I recommend that you extend your stay to Tamatsukuri. You can enjoy the best service, hot springs, and meals.
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