Laforet Shuzenji Sanshisuimei

清潔感もありスタッフの方々の対応も良かったです。 あの辺はラフォーレとマリオット宿泊者しか来ないような場所だったのでそれも良かったです。 マリオットの温泉に入れたのもかなり良かったです！！ 是非また泊まりに来ます

The room facing Mount Fuji is very nice and the private bath experience is very good

The room was spacious, the view was great, and the bath was so comfortable! It was a shame that we arrived so late at night, so next time I'd like to arrive earlier so I can enjoy it more.

I originally booked this hotel for two nights. I stayed in room 801 on June 20th. At about 10 pm, a centipede about 10 cm long crawled past the head of the bed and the child's head. We were so scared that we jumped up and called to change rooms. It was less than 12 o'clock. I didn't dare to sleep all night. I was so scared that my personal safety was not guaranteed. The next day, there was no apology from the hotel. Everyone must avoid this hotel!

I strongly recommend avoiding this hotel!!! This is the only hotel I recommend avoiding after so many visits to Japan. The service is totally unworthy of the charges! 1. The hotel lobby is hard to find, and the decoration is old. It is not at all like a newly renovated hotel in 2024. 2. The staff has poor service awareness. The hotel is in the mountains. There is only one shuttle bus to pick up passengers from the station to the hotel, but no one helps with the luggage throughout the whole journey, and no one even helps at the door of the hotel. You need to carry your luggage up and down by yourself. The lobby is not conspicuous and you almost can't find it. 3. The hotel meals are average, but the charges are not cheap. 4. The staff's English level is very poor and it is very difficult to communicate. They are very rigid and inflexible. It is recommended that tourists who want to come here arrange the time in advance. In the case of heavy rain outside, we have nowhere to go. We can only sit in the lobby and wait until the check-in time he specified. After that, we have to wait for the hotel shuttle every 20 minutes to go to the guest room in the rain. 5. At the same time, the front desk clearly stated that they do not provide luggage delivery services. 6. In addition, toothbrushes need to be purchased at an additional cost. Friends who don’t bring all the basic necessities are blessed, as they can be consumed in every place in this hotel. 7. The hotel etiquette is very comprehensive. After arriving at the door of the villa, the hotel staff will stand under the eaves and greet you with a smile, watching you move the luggage from the car in the heavy rain, and then move it from the open-air stairs to the second-floor guest room. 8. There are cockroaches in the room at night. This is the first time I have seen this thing in a Japanese hotel. It is basically a hotel built in a golf course. Friends who are purely on vacation are advised to avoid this hotel, because you don’t know what kind of strange problems you will encounter, which will delay time and affect your mood. Although Japan has strict time regulations, this is the only hotel I have encountered in Japan, whether in the city or the countryside, that is so inflexible. If you want to do business with international tourists, please keep up with the international standards!

Although the hotel is a bit remote, the room is very clean and tidy, the hotel area is large, the hot spring water is just right, very comfortable, and the front desk staff is polite. It is very suitable for family and couples to vacation.