Hotel Cliff Belvedere

First impressions were good: a modern hotel in an excellent position above the sea and the town of Izola with outstanding views. However, our visit was marred by a single issue that could have been resolved amicably, but was not despite my best efforts to seek a solution. The air-conditioning in this hotel is completely non-functioning. We raised this immediately after checking in, but were told it doesn't work, that it has been like this for some time and that we should just open the window! However, the room overlooked a noisy party taking place in a hotel function suite across the road, so hardly acceptable. We were then moved to another room at the back of the hotel. The air-conditioning was also not working, just blowing out hot air. I measured the temperature at midnight at 25.6°C (see photo), which, for those from a colder climate, feels like trying to sleep in a sauna. We had a terrible night and felt slightly nauseous as a result. I spoke to someone at the front desk who agreed it was unacceptable but was unable to help. The following morning, after making further complaints to the front desk, we were provided with a plug-in electrical fan, which helped a bit. I was concerned about leaving the window open all night for security reasons (as we were on the ground floor), but we had no choice. I was refused a meeting with the hotel manager to discuss my concerns. I also raised my concerns to our OTA, but the hotel has refused to offer a partial refund. I consider them to have acted in a fraudulent manner by clearly advertising the guest rooms as "air-conditioned" when they are not. I would not recommend this hotel unless you are happy to throw your hard-earned cash away for an amenity that is not provided, and comfortable sleeping in +25°C!

Outstanding hotel and perfect location for exploring S/W Slovenia and Istria. Beautiful views and comfortable rooms. Service was top notch. Outstanding made to order breakfast. Make this your first choice!