Santa Ottoman Hotel

Very good location

The only good thing is the location, it is close to istiklal street. However, the hotel management is unprofessional and does not cooperate. They gave us a different room than we had reserved, we were 4 adults but they gave us a room for 3 adults. (We booked 1 double bed + 2 twin beds but they gave us only 3 single beds & a foldable children's bed which was unacceptable) When we asked them to change it and give us the room we booked, they simply refused to accept their mistake and they kept on denying. In reality, they had overbooked and gave our room to someone else. Once they get the money, they are not polite and deny everything. Secondly, the breakfast is not an open buffet, they had prepared breakfast plates in advance since early morning which does not look fresh, the food had also gone bad by breakfast time. The portions were also small with the same basic food everyday, they don't even give you water unless asked. The staff was unprofessional wearing bathroom slippers in the restaurant. Lastly, the tv remote was broken, there is a serious sewage problem with the sewage smell in the bathrooms, we told them about the sewage smell and they admitted that there is a problem. The bathroom flooring is also slippery and a hazard for slipping and falling. The property building and structure itself is very old. We don't recommend this hotel at all, there are better hotels within the same location and price. We did not want to stay but due to Eid holidays, other hotels were not available and we had already paid while booking before. Otherwise we would not have stayed. Our trip was absolutely ruined because of their mistakes and they don't admit to anything. We regularly travel and nearly visit Istanbul (Taksim) every year but this was the worst experience we had so far.

the conditions were so bad with. The smell of mold, the smell of the toilet. The ventilation system is blackened with dirt. Cracks on the laminate floor. Cold in the bathroom. In addition, a bed without a pillow and a blanket. Some red spot on my blanket. At night, loud noise from the street from the clubs, that's because windows didn't close properly. cat was jumping on the tables during breackfast.

it was absolutely satisfying to me choosing Santa Ottoman Hotel for staying is a highly good decision that you'll be never disappointed in. such classic style decorated rooms with a high quality of properties somewhere you smell like history in a exact position of Taksim while staring at outside from your window... thank you all the staff and for everything...