Guest User
January 22, 2024
The front desk service attitude was terrible, impatient and perfunctory (this was felt on the first day of check-in). We waited in the lobby for 20 minutes before someone took us to the room before we checked in. The room was very small and there was nothing outside the window. The scenery is remarkable.
We accidentally broke our mobile phone while walking up the stairs because the cleaning staff did not put any signs when cleaning the stairs with soapy water. The stairs are high steps like those in European-style buildings, and the tiles are very slippery. In addition to the smashed mobile phone and skin trauma, I tried to negotiate with the hotel for half a month but still received no compensation. We tried to safeguard our rights and get in touch with the manager from the first day we stayed at the hotel, but the front desk kept delaying and delayed. The hotel's WhatsApp phone couldn't be reached, and no manager took the initiative to contact us. In the end, our compensation was 20% off our next stay😅I want to ask who will come again. I advise all foreigners not to stay at this kind of hotel that doesn't care if something goes wrong. Not treated equally.
Moreover, this hotel is located on a large slope. It is relatively close to Independence Street and has to climb up and down to get to the old city. The interior space of the hotel is small, the lights are dim, the bathroom leaks, and we even charged 1,000 lire for room service with two lunch boxes (picture 2). You can definitely go to a better hotel at the same price.
Original TextTranslation provided by Google