Honey Hotel

Cool clean cozy

We arrive at the hotel around 9pm, a time communicated through Booking well in advance, and we are welcomed almost as if they weren't waiting for us. We are checked in and asked to pay for the rooms, which we had already previously paid for via booking, so we show the receipt. Subsequently we were informed that for the first night the 2 rooms we had booked were not available and therefore we were asked the courtesy of staying in other rooms ready to make the change the next morning (only later would we discover that in reality our reservation it had been canceled by one of the guys at the "reception" shortly before our arrival). The following morning they told us that only 1 of the two rooms was ready, and what's more it wasn't even the one we had booked (we had explicitly selected the 15 m² room and instead we were given the smaller one). Once we reported this to the reception, we were initially told that that was actually the room we had booked and later, faced with the evidence, the guys at the "reception" started to pass the buck on each other by telling us that in the days following that they would change our room again. On the 3rd day we were informed that the others also had to change rooms, and we were asked to quickly pack our bags because in the meantime the people who had booked the room where the others had been staying for the first two nights had arrived. At least this time we were given the room we had booked on booking (15 m²). Also during the 3rd day we ask the "reception" why the rooms had not been cleaned and we are told that cleaning and changing towels were only done on request (something similar has never happened in any facility I have visited) . On the penultimate day we were asked if, for the last night, we finally wanted to change the smallest room we had been given to the 15 m² one, but feeling cheated we refused to move again. The icing on the cake arrives on the last day, we pack our bags and head to the "reception" to check out, at this point we are informed that they were on a call with booking because there had been problems with our booking. In summary at the time of our check out they admit that they canceled our reservation and tell us that for this reason they did not receive the money from booking. At this point another person appears, introducing himself as the hotel manager, asking us to wait while he is on a call with booking assistance to resolve the problem, all while the taxi we had booked was waiting for us outside from the hotel. After 20 minutes of calling he tells us that booking has started the refund procedure against us but that we would have to pay the entire amount of the stay again at that moment. To this question

We had booked a room in March for 9/11 June '23. After a two and a half hour flight and spending more than three hours in a taxi, we couldn't wait to rest. But when we finally arrive at our destination (delayed because the traffic was truly something we had never seen), the boy at the reception (to call her in a kind and very generous way) tells us, as if it were the most normal thing in the world, that they had canceled the reservation because we had arrived late (I would like to point out that my husband had also called to inform us of the delay due to traffic). In short, regardless of the fact that he would have left us on the street, when asked to help us at least find a solution, he pleasantly replied that he couldn't. Don't trust me, you might have nasty surprises. I wouldn't recommend it even under torture