Timbers at Island Park

We checked into the Timbers condo on 7/19/25 into an old out-date room (room 118) that has not been renovated since the 70s it seems. I was okay with the older room if everything worked properly. The first morning, we got up very early to go to the park (before the housekeeping & front desk were open). We awoke to find out that the coffee pot was broken so we had to go buy coffee in town. I sent a text message to the hotel to have the coffee pot replaced while we were out so that we would have coffee for the next morning. Upon arriving back at the room (after housekeeping was gone for the day), we learned that the coffee pot was not changed. I had to bring the old coffee pot to the front desk agent to exchange and wait for her to go to the housekeeping shed to find another one. Well, the new coffee pot lasted until the last day, when again it broke forcing us to buy coffee in town. But more importantly, we had to take ICE COLD showers three mornings during the week! We were placed into a room that had an ancient water heater that was rusted out and was only functioning when the maintenance man reset the thermal safety switch. Upon the first day of freezing showers, I called the front desk and was told that the maintenance man would reset the switch. This worked for a day and then happened again. Another reset and we had another day with hot water. And yet again, this happened on the morning of check out. We informed the maintenance man about the issue again and all he did was laugh at the situation. The thermal switch is a safety device, that is there for a reason. Resetting it daily is very irresponsible. At check out, we informed Angie Illum (Resort General Manager) of all the issues that we had during our stay. To compensate, she did not charge the $35 resort fee and informed us that she would request a refund of the RCI points, exchange fees, and guest fees used to pay for this room. We checked out on 7/26/25 and I still have not had any resolution or refund of the points & fees charged.

We highly enjoyed our stay. The grounds and facilities are great. We faced a playground that wasn't ideal, but my kitchen window had a great view. Be prepared for no a/c at all. You have a fan and open windows. It wasn't as bad as we thought it would be at first. Only complaint is the uncomfortable beds, pillows, and pull out couch.

Enjoyable stay quiet location clean and condo is dated but it worked well for us.

Excellent, my family loved it.

Wish I would have known about the hefty deposit and resort fee the implemented this year. Never had to pay them the past three years kind of caught us off guard. Great place to stay and play!!!

only slept and showered there. the property meant nothing to us