Timbers at Island Park

Island Park is a great location for Yellowstone, Grand Titons, and many activities in the Island Park area. Employees are friendly and helpful. Unit was clean and had everything we needed. The units could use a little updating but extremely comfortable.

Amazing stay. Great experience. Clean and comfortable. Supporting staff. Thank you.

Illogically strict on check out policy. I was only 30 minutes lates because we have a small 3 months old and he got fussy. We had to feed him and got late. And I am fined $55 for that. I explained the situation but they did not listen. Appliances are old. Our dishwasher front door cover came off.

We checked into the Timbers condo on 7/19/25 into an old out-date room (room 118) that has not been renovated since the 70s it seems. I was okay with the older room if everything worked properly. The first morning, we got up very early to go to the park (before the housekeeping & front desk were open). We awoke to find out that the coffee pot was broken so we had to go buy coffee in town. I sent a text message to the hotel to have the coffee pot replaced while we were out so that we would have coffee for the next morning. Upon arriving back at the room (after housekeeping was gone for the day), we learned that the coffee pot was not changed. I had to bring the old coffee pot to the front desk agent to exchange and wait for her to go to the housekeeping shed to find another one. Well, the new coffee pot lasted until the last day, when again it broke forcing us to buy coffee in town. But more importantly, we had to take ICE COLD showers three mornings during the week! We were placed into a room that had an ancient water heater that was rusted out and was only functioning when the maintenance man reset the thermal safety switch. Upon the first day of freezing showers, I called the front desk and was told that the maintenance man would reset the switch. This worked for a day and then happened again. Another reset and we had another day with hot water. And yet again, this happened on the morning of check out. We informed the maintenance man about the issue again and all he did was laugh at the situation. The thermal switch is a safety device, that is there for a reason. Resetting it daily is very irresponsible. At check out, we informed Angie Illum (Resort General Manager) of all the issues that we had during our stay. To compensate, she did not charge the $35 resort fee and informed us that she would request a refund of the RCI points, exchange fees, and guest fees used to pay for this room. We checked out on 7/26/25 and I still have not had any resolution or refund of the points & fees charged.

Only issue was no AC

The property was clean and spacious, good to have separate areas to relax in. Kitchen was wel equipped. It was close to west Yellowstone entrance, easy drive. We didn’t use the other facilities but looked OK